Facilities Specialist 2

Arrowhead Credit Union; Rancho Cucamonga (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Weekly pay

Career development

Scholarship program

Health insurance

401K with match

Paid time off

Life insurance

Perks package

Job summary

Arrowhead Credit Union in Rancho Cucamonga, CA is seeking a Facilities Specialist 2 to support Facilities functions, including mail, warehousing, and backup coverage for other staff. The role emphasizes exceptional member service, teamwork, and maintaining efficient operations across multiple sites.

The ideal candidate will handle mail tasks, courier duties, supply procurement, and basic repairs while ensuring a positive and professional experience for colleagues and members.

Qualifications

• Demonstrate exceptional member service using Service Standards.
• Work cooperatively in a team to meet department goals.
• Maintain positive, professional tone with members and staff.
• Strong organizational skills to handle multiple tasks and priorities.
• Support other departments when needed.

Responsibilities

• Sort, open, and post mail using mail machine.
• Perform courier duties for interoffice mail deliveries.
• Process daily mail from branches and departments.
• Pull supplies and package orders for delivery.
• Keep warehouse clean and organized; maintain department vehicles.

Skills

Customer service

Teamwork

Organization

Communication

Tools

Mail machine

Courier duties

Job description

We believe that culture and service is everything! Our culture is warm, caring, and friendly, and we strive every day to make our little piece of the world better. We are looking for people who feel the same as we do!

The Facilities Specialist 2 supports Facilities Department functions including mail and warehousing tasks, and serves as backup to other Facilities staff.

This opportunity is ideal if you are:

• Excited about providing amazing service to our members and the community.
• Looking for a position that will establish and grow your career.

Essential Functions and Responsibilities

1. Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
2. Actively participates in meeting the goals of the department and the Credit Union.
3. Work cooperatively with others as part of a formal or informal team to accomplish department and Credit Union goals.
4. Provides excellent service by using a positive and professional tone to assist callers and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
5. Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.

Service

1. Sorts, opens and posts through mail machine incoming/outgoing intra-office and USPS mail.
2. Performs courier duty for interoffice mail delivery; picks up/delivers mail to post office.
3. Processes all incoming/outgoing daily work from branches/departments.
4. Pulls ordered supplies as directed and packages orders for delivery.
5. Keeps the warehouse clean, organized and in good order.
6. Ensures department vehicles are maintained and kept up.
7. Responsible to drive to other office/branch locations.
8. Responds to service requests submitted to the Facilities Department, follow up on requests until completed.
9. Provides support to other department staff to ensure department operation is running smoothly; is cross-trained in other department functions and acts as backup.
10. Assists other departments by delivering/setting up of tables, delivering drinks, installing posters, etc.
11. May make minor equipment repairs, furniture repairs, etc.; assists other Facilities areas when required.
12. May analyze distribution and storage processes to determine if there are alternatives that will provide greater efficiency, member service or cost savings.

Development

1. Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development.
2. Independently takes responsibility for learning and development by acquiring and refining of technical and professional skills needed in job-related areas.
3. Provides feedback on department policies and processes to improve efficiency and service outcomes.
4. Regular and predictable attendance and punctuality.
5. Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Asset Controls (OFAC), and complies with all laws/regulations applicable to area(s) of responsibility. Completes all required and assigned training modules by established due dates.
6. Maintains working knowledge of Credit Union policies and procedures.
7. Completes all other duties as assigned by supervisor/leadership as necessary to achieve the goals of the Credit Union and the department.

No aggressive sales goals – our focus is serving Members.

Benefits Include:

• Weekly pay
• Career development opportunities.
• Team members are eligible to for assistance with educational expenses through ArrowHeart's scholarship program.
• Medical, Dental, and Vision Insurance for part-time and full-time employees.
• 401K Retirement Savings Plan with company match.
• Paid time off accrual begins upon hire, 11 paid holidays
• Company-provided life insurance at twice your annual salary.
• Perks include consumer loan discounts, DoorDash DashPass, Modern Health members, Care.com subscription, and more.

To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation.

The pay range for this position is listed below.

Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity.

Pay range

Minimum: $22.32/hour | Midpoint: $27.22/hour | Maximum: $32.12/hour