Membership Department Assistant (Program Associate)

Florida State University; Tallahassee (FL); On-site; USD 33,000 - 40,000; Full time

Job summary

The John & Mable Ringling Museum of Art in Sarasota, FL, is seeking a Membership Department Assistant (Program Associate) to support member relations, process memberships and renewals, and handle donor stewardship.

Under the Membership Manager, you will coordinate events, update the RSVP system, export data, and collaborate with Admissions, Marketing, IT, Events, Education, and Development to meet membership goals.

Qualifications

• Exemplary customer service, hospitality, concierge, or guest experience skills with a focus on creating positive and memorable interactions.
• Highly organized, detail-oriented, and able to effectively manage multiple priorities while meeting deadlines in a fast-paced environment.
• Excellent verbal, written, and telephone communication skills, with the ability to communicate professionally and effectively with varying audiences.
• Multilingual communication skills preferred

Responsibilities

• Provides general assistance and stewardship to members and donors; answers membership inquiries by phone, email, or in person.
• Sells and processes new memberships and renewals; assists in Visitor Pavilion Membership Desk operations.
• Implements membership events and activities; coordinates timelines, staffing, and logistics with other departments.
• Maintains the membership RSVP system and assists with donor and VIP events.
• Manages mailings, communications, and record-keeping; maintains databases and files; generates mailing lists and membership cards.
• Provides administrative support to Membership & Development; processes requisitions and creates POs; coordinates volunteers.

Skills

Customer service

Organization

Communication

Microsoft Excel

Microsoft Outlook

Salesforce

Tessitura

Teamwork

Problem solving

Education

HS diploma or equivalent

Tools

Salesforce

Tessitura

Microsoft Office

Job description

Job Title: Membership Department Assistant (Program Associate)
Location: Sarasota, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 63269

Department

The John & Mable Ringling Museum of Art is located in Sarasota, Florida, and is a department of Florida State University.

Responsibilities

• Provides general assistance and stewardship to members, and donors as needed. Responsible for answering all Membership Services inquiries (phone, email, in-person). Sells and processes new memberships and renewals, including assisting in the Visitor Pavilion Membership Desk operations as assigned.
• Under the direction of the Membership Manager, implements Membership events & activities. Initiates event work orders and attends weekly calendar meetings. Works with the Membership Manager to develop and implement timelines to ensure logistics, staffing, and membership goals are met by partnering with other departments, including but not limited to Admissions, Marketing, IT, Events, Education, and Development. Updates and maintains the membership RSVP system. Assists with Donor and VIP events as needed.
• Responsible for mailings, communications, and record keeping for membership. Responsible for membership renewal process, gift acknowledgments, and stewardship communications. Produces mailing lists and physical membership cards as needed.
• Serves as backup for Membership & Dev. Data Manager for the renewal and fulfillment process specific to the membership program. Exports and merges data from the database into spreadsheets and/or documents as needed. Maintains membership databases and files. Researches and makes recommendations to improve internal processes and procedures.
• Provides administrative support to Membership & Development Departments. Orders/maintains supplies, initiates expenditure requests & produces work orders. Submits requisitions and creates POs in Ringling/FSU procurement systems. Oversees and coordinates volunteers, including recruiting, training, and scheduling.
• Performs other duties and projects as assigned that support museum operations and provides general assistance for the Development at the museum, which may include supporting events and general assistance as needed.

Qualifications

• High school diploma or equivalent and four years' experience or a combination of post high school education and experience equal to four years
  • Note: Higher education can substitute for experience at the equivalent rate
• Valid Florida driver's license or the ability to obtain prior to hire.
• Ability to stand or sit for long periods of time and lift up to 25 lbs.

Preferred Qualifications

• Exemplary customer service, hospitality, concierge, or guest experience skills with a focus on creating positive and memorable interactions.
• Highly organized, detail-oriented, and able to effectively manage multiple priorities while meeting deadlines in a fast-paced environment.
• Excellent verbal, written, and telephone communication skills, with the ability to communicate professionally and effectively with varying audiences.
  • Ability to communicate in multiple languages in addition to English is preferred and considered an asset.
• Skill in Microsoft Office Suite, with advanced expertise in Excel and Outlook.
• Adaptable and resilient, with the ability to embrace change and thrive in evolving work environments.
• Experience utilizing customer retention systems, such as Salesforce and Tessitura.
• Demonstrated critical thinking, analytical, and problem-solving abilities.
• Ability to build positive relationships by motivating, collaborating with, and supporting internal and external stakeholders.

Contact Info

For more information or technical assistance, please contact Ringling Human Resources via email or by calling 941-358-2773.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about Florida State University and our campuses.

Anticipated Salary Range

$36,250 or higher annually. Final offer amount will be determined based on the education, skills, and experience of the selected applicant.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for Veterans' Preference eligibility requirements and Veterans' Preference required documentation (PDF), or call FSU Human Resources at [phone].

Considerations

• This is an USPS (University Support Personnel System) position.
• This position requires successful completion of a criminal history background check.
• This position is based in Sarasota, FL.
• Employees are expected to maintain a professional business casual dress standard appropriate for an office and customer-facing work environment.

Working Hours

• Monday - Friday from 8:00 AM to 5:00 AM with a one hour meal period.
• Weekends, evenings, and holidays may be required per the needs of the Ringling.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.