Membership Coordinator | Apply by November 1, 2026

Famok; Oklahoma City (OK); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health/Dental/Vision benefits

401(k) Matching

Holiday Pay

Sick Leave

Vacation Pay

FSA

Long-Term Disability

Short-Term Disability

Life Insurance

Job summary

FAM is seeking a Membership Coordinator to grow membership and manage engagement strategies. You will lead new member acquisition, drive renewals, and oversee events and communication programs to strengthen donor relations.

The role requires project management skills, nonprofit experience, and a passion for FAM’s mission. Expect a professional environment with regular events and member outreach.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Non-profit or museum experience preferred.
• Excellent phone communication daily.
• Proven ability to manage multiple projects simultaneously.
• Strong MS Word, Excel, and Outlook skills.
• Familiarity with nonprofit databases (Blackbaud, Roller, HubSpot) preferred.

Responsibilities

• Serve as main contact for member inquiries.
• Recruit and orient new members; ensure renewals and upgrades.
• Promote auto-renew enrollment and track conversion rates.
• Project manage membership events, including galas and annual events (~4/year).
• Maintain CRM records and report on active members and renewal rates.
• Collaborate with staff to inform members of benefits.
• Design annual engagement plan with Advancement Director.

Skills

Relationship-building

Multitasking

Project management

Communication

Fast learner

Mission-driven

Professional demeanor

Education

Bachelor’s degree or equivalent experience

Tools

MS Word

Excel

Outlook

Blackbaud

Roller

HubSpot

Job description

Medical, Dental, Vision, Basic Life Insurance, Voluntary Life Insurance, FSA, Long-Term Disability, Short-Term Disability, 401(K) Matching, Holiday Pay, Sick Leave, and Vacation Pay.

Work Schedule

Monday-Friday, 9:00 AM – 5:00 PM (Some weekends, evenings and occasional overnight stays for conferences may be required)

Salary Range

$45,000-$50,000 Annually

Status

Full-Time (Exempt)

Reports To

Director of Institutional Advancement

POSITION SUMMARY

The Membership Coordinator is responsible for increasing the number of people and businesses who support FAM as members, at all levels. FAM’s Membership Coordinator leads the effort for new member acquisition, upholds member retention, and ensures that FAM’s membership stewardship efforts are realized through special events, regular communication, and astute and considerate gestures. The Membership Coordinator has a background in development and/or event planning, a passion for FAM’s mission, and is confident and ready to promote FAM’s benefits to prospective members at all events and through direct mail acquisition and e-solicitations.

DUTIES & RESPONSIBILITIES

• Serve as main contact person for all member inquiries.
• Assist in recruiting and orienting new members; ensure renewals; and upgrade members’ status.
• Actively promote auto-renew enrollment at point of sale and through follow-up outreach; track and report auto-renew conversion rate by tier.
• Project manage all membership events, including FAM’s Gala and American Indian Hall of Fame annual event – approximately four events/year.
• Meticulously manage cross-department needs, budget, timeline, and vendors associated with events and fundraising campaigns.
• Work closely with other FAM staff to inform members of benefits of membership.
• Assist with member communication activities that drive attendance to FAM events.
• Maintain accurate records in FAM’s CRM, produce regular reports on active members, renewal rates, auto-renew conversion rate, and event attendance. Collect, analyze, and report member feedback on FAM programs and events to inform programming and retention decisions.
• In coordination with the Institutional Advancement Director, design and implement annual communication and engagement plan to increase retention rate year-over-year, and plan and organize the museum’s annual membership campaign, as well as other donation and membership campaigns.
• Communicate regularly with members, prospects, donors, and project partners to produce institutional support.
• Serve as the intake point for donations to the museum’s collection inquiries: direct prospective donors to the curatorial intake form, and communicate decisions
• Identify cross-promotional opportunities to promote a cohesive brand.
• Maintain a regular presence at the guest services desk during peak visitation and group tours to promote membership and giving opportunities, answer questions about membership benefits, and provide floor support to Guest Services Associates as needed.
• Develop and deliver membership training for Guest Services Associates and Front-of-House staff, including tier knowledge, sales techniques, auto-renew conversion, and how to handle common member questions at the admissions desk; refresh training at least annually and when program changes occur.
• Process requests donations to other organizations on FAM’s behalf, communicates Sponsorship Committee Decisions, and maintains records of in-kind and monetary donations given.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Genuine relationship-builder invested in long-term connections with donors, members, and visitors; approaches role with entrepreneurial energy and serious commitment to professional growth.
• Bachelor’s degree or equivalent experience.
• Non-profit or museum experience preferred.
• Comfortable speaking over the phone daily.
• Proven ability to work on a variety of projects simultaneously.
• Thorough project management skills, with strong attention to detail, a must.
• Must enjoy talking with donors and guests daily and be personable and diplomatic in working with diverse constituency and staff.
• Able to plan and carry out multiple complex tasks to completion without close supervision is required.
• Experienced with MS Word, Excel, and Outlook.
• Knowledge of not-for-profit data base: Blackbaud, Roller, HubSpot or similar systems.
• Professional dress required daily
• Must be a fast learner, with the ability to maneuver between projects easily.
• Must be passionate about the mission of FAM.

SUPERVISION

This position reports to the Director for Institutional Advancement and will be working closely with the Development Department, Guest Services, and Communications team.

GUIDELINES

The Membership Coordinator is to adhere to the policies and ethics of FAM at all times. Employee shall wear appropriate office attire as per policy and asks for assistance on any matters or answers to any questions not covered by this job description.

SERVICE

Leads the effort for new membership and retention. Meets commitments.

QUALITY MANAGEMENT

Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.

ETHICS

Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

JUDGEMENT

Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process. Makes timely decisions.

PLANNING/ORGANIZING

Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check.