Membership Assistant

Tallahassee Museum; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Tallahassee Museum seeks a Membership Assistant to support the Membership and Development Department in day-to-day operations, including membership services, communications, renewals, and related activities. You will help maintain strong relationships with members, donors, and constituents and assist with fundraising initiatives.

Responsibilities include processing memberships, updating donor records, printing/mailing materials, and supporting campaigns and events.

Qualifications

• Experience in membership management or volunteer coordination.
• Able to process memberships, renewals, and donor records with accuracy.
• Strong communication and interpersonal skills.

Responsibilities

• Process new and renewing memberships and update donor records.
• Print and mail membership materials and cards.
• Prepare monthly renewal requests and mailing labels.
• Process donations and send acknowledgments to donors and partners.
• Maintain and update membership and donor records in the fundraising database.
• Assist with direct-mail solicitations and fundraising campaigns.
• Provide courteous assistance to members and donors and resolve questions.
• Assist with membership sales at events and tables.

Skills

Customer service

Membership processing

Donor relations

Tools

Fundraising database

Job description

Description

SUMMARY: Assists the Membership and Development Department with the day-to-day operations of membership, development, and marketing activities. Oversees and coordinates membership services, ensuring that membership records, communications, renewals, and related services are processed accurately and efficiently. Supports the department’s efforts to maintain strong relationships with members, donors, and other constituents.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Processes new and renewing memberships, including entering membership information into the fundraising database, updating constituent records, and processing renewals.

Issues, prints, and mails membership cards, passes, and other requested membership materials.

Prepares and mails monthly membership renewal requests, including updating constituent information and preparing mailing labels.

Processes donations and prepares acknowledgement and thank-you letters for donors, Habitat Club members, and Museum Partners, including obtaining the Executive Director's signature when required.

Maintains and updates accurate and up-to-date membership, donor, and constituent records in the fundraising database.

Sorts and distributes incoming and outgoing mail.

Prepares membership, donor, and development reports and lists, including reports for new and renewing Habitat Club members, Museum Partners, and memorial gifts.

Maintains the Habitat Club and Donor boards to reflect current memberships and donations accurately.

Assists with preparing direct-mail solicitations for membership campaigns, annual fund drives, year-end appeals, and other fundraising initiatives.

Provides courteous and timely assistance to members, donors, prospects, and the general public, including resolving membership questions and concerns with tact and diplomacy.

Assists with membership sales and promotion in person, by telephone, at membership tables, and at special events, including weekends and holidays as needed.

Maintains positive and effective relationships with a variety of constituent groups, including members, donors, prospects, and the general public.

Maintains outdoor signage for Habitat Club and Museum Partners.

Researches foundations, corporations, and philanthropic organizations; reviews and maintains relevant applications and information; prepares brief notes as appropriate; and maintains records of organizations contacted and their responses.

Assists with the preparation, processing, and filing of foundation and other development-related information.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities

Requirements

SUMMARY: Assists the Membership and Development Department with the day-to-day operations of membership, development, and marketing activities. Oversees and coordinates membership services, ensuring that membership records, communications, renewals, and related services are processed accurately and efficiently. Supports the department’s efforts to maintain strong relationships with members, donors, and other constituents.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Processes new and renewing memberships, including entering membership information into the fundraising database, updating constituent records, and processing renewals.

Issues, prints, and mails membership cards, passes, and other requested membership materials.

Prepares and mails monthly membership renewal requests, including updating constituent information and preparing mailing labels.

Processes donations and prepares acknowledgement and thank-you letters for donors, Habitat Club members, and Museum Partners, including obtaining the Executive Director's signature when required.

Maintains and updates accurate and up-to-date membership, donor, and constituent records in the fundraising database.

Sorts and distributes incoming and outgoing mail.

Prepares membership, donor, and development reports and lists, including reports for new and renewing Habitat Club members, Museum Partners, and memorial gifts.

Maintains the Habitat Club and Donor boards to reflect current memberships and donations accurately.

Assists with preparing direct-mail solicitations for membership campaigns, annual fund drives, year-end appeals, and other fundraising initiatives.

Provides courteous and timely assistance to members, donors, prospects, and the general public, including resolving membership questions and concerns with tact and diplomacy.

Assists with membership sales and promotion in person, by telephone, at membership tables, and at special events, including weekends and holidays as needed.

Maintains positive and effective relationships with a variety of constituent groups, including members, donors, prospects, and the general public.

Maintains outdoor signage for Habitat Club and Museum Partners.

Researches foundations, corporations, and philanthropic organizations; reviews and maintains relevant applications and information; prepares brief notes as appropriate; and maintains records of organizations contacted and their responses.

Assists with the preparation, processing, and filing of foundation and other development-related information.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities