Membership Coordinator

KENTUCKY SOCIETY OF ASSOCIATION EXECUTIVES INC; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

BICSI seeks a Membership Coordinator to serve as a primary point of contact for members. This role involves customer service, data management, and driving membership initiatives while ensuring member satisfaction and engagement. Candidates should have relevant experience and a two-year degree, preferably in a non-profit setting.

Qualifications

• Three years of related work experience in membership and recruitment preferred.
• Experience in association or non-profit environment preferred.
• Bilingual preferred.

Responsibilities

• Answer inbound calls related to membership and provide customer support.
• Manage membership databases and assist in member acquisition.
• Document and contribute to the improvement of current membership processes.

Skills

Fluency in English

Customer Service

Data Management

Education

Two-year degree

Tools

MS Office

Adobe Acrobat

Job description

BICSI is an Equal Opportunity Employer

OUR MISSION

BICSI is a global professional association supporting the advancement of the information and communication technology (ICT) profession. BICSI’s core values are integrity, service and excellence and our vision is to be the preeminent information and communications technology (ICT) global authority.

SUMMARY

As primary front-line representatives, BICSI Membership Coordinators serve as the essential point of contact for all current and prospective members, engaging them through phone, email, and direct interactions. This role is critical in managing core administrative functions, including accurate data entry, efficient processing of membership applications and renewals, administration of member benefits, and handling payments and invoicing. Proactively, the Coordinator educates and guides members and non-members on the full spectrum of BICSI's valuable services and products. They are instrumental in driving new member acquisition by successfully enrolling industry professionals and corporations, and equally vital in fostering loyalty and engagement among existing members by consistently promoting relevant BICSI products and services.

SUPERVISORY ROLE

None

DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential function listed below satisfactorily. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• Answer inbound calls related to membership and perform outgoing calls to members and prospective members.

• Provide timely, helpful, and accurate customer service, including email, telephone, and written communications to members and prospective members.

• Contribute to BICSI’s sustainability by effectively managing all member accounts, assisting in new member acquisition, and retaining existing members.

• Assist in development and implementation of membership campaigns.

• Assist in development and implementation of member recruitment, onboarding, and engagement strategies.

• Maintain membership databases and maintain integrity of member data, including organization of member information, renewal invoicing and new member processing.

• View, track, merge and print weekly, bi-monthly and monthly data to contribute to membership reports.

• Facilitate the successful completion of membership creation and renewals, including the preparation of correspondence, dues notices, special mailings, mailing lists, and follow-up retention calls and emails.

• Build and sustain strong member relations through attentive detail in handling member requests and volunteer interaction.

• Works directly with corporate member representatives to ensure understanding of benefits and facilitates access to benefits for maximum member benefit.

• Perform data entry of new and renewal memberships, and process registrations/orders related to membership benefits.

• Works with Membership and Volunteer Services leadership to identify trends in membership growth, member requests and interest.

• Works closely with the Volunteer Coordinator to manage BICSI membership status for all volunteers.

• Works directly with BICSI affiliates for processing memberships and fulfilling benefits requests and special orders. Monitors effectiveness of overall membership program and provide feedback on

Membership and Volunteer Services leadership.

• Assist in the development and preparation of membership marketing material, including but not limited to, occasional edits and reviews prior to deployment.

• Document and contribute to the improvement of current membership processes and procedures.

• Assist in reviewing the website periodically to identify membership areas needing refreshed content.

• Responsible for special projects assigned.

• Other membership and volunteer-related duties may be assigned.

• Serves as backup to Volunteer Coordinator.

REQUIRED SKILLS & ABILITIES

Language Skills:

The individual must be fluent in English (reading, writing, and speaking). Fluency in Spanish (reading, writing, and speaking) is highly desirable.

Computer Skills:

To perform this job successfully, an individual should have knowledge of:

• Strong PC skills and expertise in MS Office (Word, PowerPoint, Excel, Outlook, Teams)
• Adobe Acrobat
• Association Management System

TRAVEL

0-3% may be requested to work at one conference per year. Must have or be able to obtain a US passport.

EDUCATION & EXPERIENCE

• A two-year degree with at least three years of related work experience in membership and recruitment; or equivalent combination of education and experience.
• Association or non-profit environment preferred.
• Experience in member management or recruitment preferred.
• Association Management Systems preferred.
• Bilingual preferred.

PHYSICAL REQUIREMENTS

The physical demands and work environment described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

The regular work schedule is 40.0 hours per week (Monday-Friday; daytime) and may require additional hours/overtime, as necessary. Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use fingers and hands or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The work environment is as follows: professional office environment; the noise level in the work environment is usually moderate.

BICSI is an Equal Opportunity Employer