Membership Coordinator

Computer History Museum; Mountain View (CA); Hybrid; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

HSA with employer contributions

403(b) retirement plan with employer 1

Generous PTO

Employee discounts

Onsite museum perks

Job summary

Computer History Museum seeks a thoughtful Membership Coordinator to support the Development Department in membership and fundraising efforts. The role coordinates data, events, and administrative tasks to ensure smooth operations and donor communications.

You will manage donor data, prepare reports, and help track deadlines while supporting Chief Development Officer activities and department workflows in a hybrid work setting.

Qualifications

• Bachelor’s degree preferred.
• 2+ years of experience in an administrative, coordinator, project support, or similar role.
• Demonstrated experience managing multiple priorities, deadlines, and administrative responsibilities.
• Experience managing donor databases and tracking software (Salesforce or similar).
• Proficiency with project management tools, particularly Airtable.
• Experience with spreadsheets and data formatting for communications, reporting, or other business needs.

Responsibilities

• Coordinate printing and mailing of bi-weekly donor acknowledgement letters and monthly pledge reminders.
• Prepare and verify donor and member data for communications and reporting; maintain data quality.
• Maintain the Development annual project plan in Airtable; track deadlines and follow-up.
• Provide admin support to the Chief Development Officer and Development team; calendar management and PO processing.
• Support event logistics for donor stewardship events and Development meetings.

Skills

Communication

Organization

Attention to detail

Project coordination

Customer service

Education

Bachelor's degree preferred

Tools

Salesforce

Airtable

Excel

Job description

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Membership Coordinator

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Position Summary

The Membership Coordinator provides coordination and operational support to the Development Department, helping ensure the systems, processes, and day-to-day activities that support membership and fundraising efforts run effectively.

The role supports membership stewardship and events, data preparation and verification, project coordination, and department administration. The Membership Coordinator maintains the Development Annual Project Plan and tracks deadlines and follow-up across the team, prepares and verifies donor and member data for communications and reporting, and provides administrative support to the Chief Development Officer and broader Development team.

Responsibilities

Membership Stewardship & Events

• Coordinate printing and mailing of bi-weekly donor acknowledgement letters.
• Prepare and coordinate monthly pledge reminders.
• Coordinate annual donor tax receipt distribution.
• Provide additional membership and donor stewardship support as needed.
• Provide day-of coordination and support for Development events, including Annual Core Appreciation, Annual President's Lunch, and quarterly Membership Receptions.
• Coordinate Development event details and follow-up as assigned.

Membership Data Support

• Review and manipulate data exports and spreadsheets for donor and member communications, acknowledgements, reporting, events, and other Development activities.
• Clean and format spreadsheets according to the requirements of each communication or project.
• Identify missing, inaccurate, or inconsistent data and submit data service requests/tickets for corrections.

Development Project Coordination

• Maintain the development annual project plan in Airtable, ensuring projects, responsibilities, deadlines, and deliverables are accurately captured.
• Track upcoming deadlines and follow up with team members to help ensure work is completed on time.
• Support ongoing department workflows and project tracking.

Department & Administrative Support

• Manage the CDO’s calendar, ensuring alignment with key events, meetings, and deadlines.
• Create department purchase orders as needed.
• Complete monthly credit card reconciliation for the CDO.
• Track notes, action items, and follow-up from prospect and Development meetings.
• Provide administrative and coordination support to the Development team as needed.

Competencies

The qualities and behaviors that will define the role’s effectiveness and impact.

• Organization & Coordination: Highly organized and able to manage schedules, deadlines, and administrative responsibilities simultaneously.
• Administrative Support: Anticipates needs, follows through on requests, and handles routine administrative responsibilities efficiently.
• Project & Deadline Management: Able to maintain project plans, track deliverables and deadlines, follow up with team members, and help keep department work moving forward.
• Attention to Detail & Accuracy: Demonstrates strong attention to detail when working with donor information, correspondence, acknowledgements, pledge reminders, financial documentation, calendars, and other Development records.

Qualifications and Skills

Background, Experience, Skills and Education

Education & Experience

• Bachelor’s degree preferred
• 2+ years of experience in an administrative, coordinator, project support, or similar role
• Demonstrated experience managing multiple priorities, deadlines, and administrative responsibilities.

Technical Skills

• Experience managing donor databases and tracking software (Salesforce or similar).
• Experience working with spreadsheets and data, including reviewing, cleaning, manipulating, and formatting information for communications, reporting, or other business needs.
• Proficiency with project management tools, particularly Airtable.
• Experience with standard office equipment, including multi-function printers, scanners and mailing systems.
• Ability to learn and work effectively in project management and other department systems.

Core Skills

• Excellent verbal and written communication skills, with a high attention to detail.
• Exceptional customer service skills.
• Strong organizational and time management abilities to manage multiple priorities and deadlines.
• Problem-solving skills, with the ability to anticipate needs and proactively address issues.

Preferred:

• Experience supporting a nonprofit development, fundraising, membership, or advancement team.
• Experience working with donor or member information and Development-related processes.
• Experience providing administrative support to a senior leader.

Work Arrangement

Remote Work and/or Office Expectations:

This is a full-time, 40-hour-per-week hybrid position. Employees are expected to work onsite in alignment with CHM's hybrid work expectations of 1 to 2 days onsite for Development events, meetings, and other department needs. The position requires flexibility to work occasional evenings and weekends as needed.

Benefits

• Fully sponsored Medical, dental, and vision benefits
• Partially sponsored Health dependent costs
• Health Savings Accounts (HSA) with employer contributions
• 403(b) retirement plan with 1:1 employer matching
• Generous PTO (Paid Time Off) benefits
• Fully sponsored Life and Disability Insurance
• Employee Discounts in museum store and onsite café

Salary Range: $28-31/hour

About CHM

At the Computer History Museum our mission is to decode technology-its computing past, digital present, and future impact on humanity. From the heart of Silicon Valley, we share insights from our research, our events, and our incomparable collection of computing artifacts and oral histories to convene, inform, and empower people to shape a better future.

At CHM, we believe that diversity and inclusion among our teammates is critical to our success. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

Our Values

At CHM, we strive to create a culture that is collaborative, caring, and fun, where we hold ourselves accountable, look for the best in each other, and learn together. These are our values: integrity, inclusiveness, innovation, communication, curiosity.