Membership Coordinator

Nashville Public Radio; Boerne (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Tapatio Springs Hill Country Resort in Boerne, TX, is seeking a Membership Coordinator to manage member communications, event participation, and customer service tasks. The ideal candidate must be energetic, creative, and adept at multitasking.

This role involves organizing events, maintaining member accounts, and assisting with promotional activities, requiring a minimum of 2 years of customer service experience and strong computer skills. Join Troon, a leading name in hospitality management.

Qualifications

• 2 years of customer service experience preferred.
• Must have strong computer skills.
• Must be able to walk, stand, lift 25 lbs., and bend continuously.

Responsibilities

• Manage member communications and event promotions.
• Assist in the membership and customer service tasks.
• Coordinate and execute events for members.

Skills

Customer Service

Event Coordination

Attention to Detail

Microsoft Excel

Microsoft Word

Outlook

Jonas

Delphi

Canva

Clubhouse Online

Job description

Tapatio Springs Hill Country Resort, located in Boerne, TX is pleased to announce an excellent career opportunity for a Membership Coordinator! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

Primary Responsibilities

• Member Communications (Event Promotions, Notices, Push Notifications, Outbound Marketing Emails & Phone Calls)
• Member Portal (pages (website), app, links to events, calendar accuracy)
• Assisting in Membership (customer service & data entry, collateral development, and covering of office)
• Event Assistance (Decorations, clean up, staffing, ordering supplies, contribute ideas for events, keep dates & times on calendar accurate, attend BEO meetings, send event email reminders, advertise events in Boerne Chamber & on Social Media)

The Member Relations Assistant will work closely with the Membership Director to provide day to day support for Membership Activities and maintain accurate Member accounts. The ideal candidate will be a positive, creative, and energetic individual that can multitask.

Responsibilities

Membership Activities

• Create and execute events for members, including booking, supplies and participation.
• Will need to be available evenings and weekends.
• Able to follow directions and execute to others in a leadership role.
• Must be able to work and have patience with all ages of people.

Membership Sales and Retention

• Assist the set-up of New Member Packets, including the editing and copying of all necessary Membership collateral & promotional materials.
• Maintain the integrity of the data base by scanning and entering a New Member information into system.
• Attention to detail is very important so that information is correct in the member database.
• Assist with tours and New Member inquiries as needed.
• Answer incoming phone calls and assist with member account issues or questions as they arise.

Membership Communications

• Collect and assimilate all data for Tapatio Talk (monthly newsletter) that is sent to all members on the 1st of each month and every Friday.
• Maintain current events on the Member Portal including Tapatio App, Members Calendar, and Member’s Website on a weekly and daily basis.
• Send out email blasts regarding special events.
• Create and publish communication papers and boards.

Qualifications

• Current and clean Driver’s License
• 2 years of Customer Service preferred.
• Social Events Experience a plus.
• Must be able to walk, stand, lift 25 lbs., and bend continuously.
• Must be a socially adaptive.
• Must have strong computer skills: Excel, Word, Outlook, Jonas, Delphi, Canva, and Clubhouse Online are the programs used in this position.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.