Member Services Lead

Troon; New Braunfels (TX); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Healthcare Benefits

401(k) with employer match

Paid time off (PTO)

Eligibility for bonuses and commissions

Job summary

Troon, through John Newcombe Country Club in New Braunfels, TX, is hiring a full-time Member Services Lead. This role is pivotal in enhancing member experiences through personalized service. The ideal candidate should possess a strong background in hospitality and customer service, while also managing front desk operations and assisting with member registrations. Competitive pay is offered at $18 - $20 per hour, plus tips. Join us to become a part of a luxurious member-centric environment.

Qualifications

• Background in hospitality, customer service, or luxury experiences.
• Ability to create warm, welcoming environments.
• Strong interpersonal skills and enjoyment in engaging with members.

Responsibilities

• Greet and check in members and guests.
• Assist with court, fitness, and event registrations.
• Answer phones and assist with member inquiries.
• Support daily operations and administrative tasks.

Skills

Customer service

Hospitality

Attention to detail

Relationship building

Positive energy

Tools

Microsoft Teams

Microsoft Excel

Microsoft Word

Job description

John Newcombe Country Club, located in New Braunfels, TX, is pleased to announce an excellent career opportunity for a full-time Member Services Lead! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

John Newcombe Country Club is growing — and we are looking for a hospitality-minded leader to help us elevate the member experience at the club. This is not your average front desk position. We are creating a new hospitality ethos centered around personalized service, luxury-level member interactions, community, and connection. We are looking for someone energetic, polished, welcoming, and genuinely excited about getting to know our members and becoming part of the heartbeat of the club.

The ideal candidate has a background in hospitality, customer service, boutique fitness, hotels, restaurants, country clubs, guest relations, or luxury experiences and understands how important first impressions and personal connections truly are. You’ll help guide and support our growing front desk and member services experience as the club expands offerings, updates technology, and continues enhancing the overall atmosphere and culture of the property.

Pay: $18 - $20 per hour based on experience plus tips

You will work closely with:

• General Manager
• Membership Director
• Ownership Team
• Department Heads across the club

We Are Looking for Someone Who:

• Loves learning members’ names and building relationships
• Creates a warm, welcoming environment
• Enjoys talking about upcoming events and programming
• Helps members register for classes, socials, tournaments, and experiences
• Brings positive energy into the building every day
• Notices details and helps elevate the overall feel of the club
• Leads with hospitality while also supporting daily operations and administrative tasks

Responsibilities Include:

• Greets and checks in members and guests
• Assists with court, fitness, and event registrations
• Helps members navigate club offerings and technology
• Answers phones and assists with member inquiries
• Helps with member and guest needs
• Communicates with departments regarding maintenance and janitorial issues
• Supports upcoming events and member engagement initiatives
• Assists with light administrative and operational tasks, including but not limited to: event setup and use of Microsoft Teams, Excel, and Word
• Helps maintain a polished, organized, luxury-style environment
• Assists with inventory, POS systems, and daily Front Desk procedures
• Supports staff across departments at the facility

Schedule

• Full-time hours
• Morning or evening shift availability
• Some evenings and club events required

Amenities Include

• Tennis
• Pickleball
• Padel
• Fitness Center & Group Fitness
• Kids Club
• Café & Bar
• Resort-style pool
• Pilates Reformer Studio (coming soon)

Benefits & Other Compensation:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation – Eligibility for Bonuses, Commissions, Service Charge

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.