Membership Consultant

Cowboys Fit; Frisco (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Membership Consultant at a forward-thinking fitness company! In this full-time role, you'll be instrumental in driving membership sales and enhancing member satisfaction. Your responsibilities will include achieving sales targets, providing legendary service, and fostering a sense of community within the club. With a focus on personal growth and team collaboration, this position offers a unique opportunity to make a real impact in the health and fitness industry. If you're passionate about helping others achieve their fitness goals and thrive in a fast-paced environment, this is the perfect role for you.

Qualifications

• Strong sales skills with a focus on customer satisfaction.
• Experience in lead generation and maintaining customer relationships.

Responsibilities

• Achieve sales goals through new memberships and services.
• Provide exceptional customer service and support to members.

Skills

Sales Techniques

Customer Service

Lead Generation

CRM Software

Communication Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

CRM Systems

Membership Management Software

Job description

Job Title: Membership Consultant

Company: Cowboys Fit

Directly Reports to: Sales Manager

Department: Sales

POSITION OVERVIEW

Membership Consultants play a key role in the company’s overall success by:

1. Achieving and exceeding membership sales and revenue goals and selling ancillary services
2. Contributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long- and short-term health and fitness goals
3. Providing members and guests with legendary service and enhancing their sense of belonging and community within the club

Key Responsibilities

1. Achieve financial performance results through the generation of new memberships and ancillary service memberships
2. Achieve or exceed individual membership sales goals by generating referrals, converting inquiries (phone/web) into appointments and following up with and closing prospects
3. Implement and adhere to all steps of the sales process, including assessing the needs of prospective members, providing a value-based presentation of the Cowboys Fit brand, programs and services, leading an enthusiastic and informative tour, presenting membership/service options and prices, and closing sales
4. Help integrate new members into personal training by attaching point of sale sessions and/or scheduling their complimentary onboarding session
5. Responsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheets
6. Responsible for meeting with MM on a weekly basis to review prior and current week’s activity
7. Actively develop leads through a variety of activities, including telephone, internet and community outreach and partnerships, corporate visits, referrals and special events
8. Utilize the lead tracking system to manage all prospect and member data
9. Before ending each shift, ensure that the CRM calendar for your next shift is up-to-date and set up for success
10. Complete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc.) before leaving the club the day the member joins
11. Attend and participate in membership meetings, team, club and company meetings, member functions, outside marketing events, and the planning and implementation of promotions
12. Know your competition and use that information to make suggestions or changes that enable your club to be “best in class” and achieve results
13. Create a customer service focused environment that is friendly, welcoming, and supportive, and seeks to provide members and guests with exceptional experiences
14. Ensure superior customer service by sustaining a culture, through actions and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
15. Create and deepen relationships with members and enhance their sense of belonging and community within the club by reaching out to “your” members in person and by phone and email
16. Deal with member issues proactively, “own” member problems that come to your attention, and solve those issues within a 24-hour period
17. Be knowledgeable about your job, the company, and our services, promotions, and business practices so that you can provide members and guests with consistent and accurate information
18. Contribute to the effective and efficient running of the day-to-day operations of the clubs and company
19. Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team-centered manner
20. Maintain an active and working knowledge of the company as well as all services and promotions
21. Be proficient in all club software systems
22. Follow all club policies and procedures
23. Attend all meetings, special events, and education sessions to learn and provide feedback and share ideas on improving and building all aspects of the business
24. Perform other duties as required. Employee responsibilities are subject to change at any time

WORK SCHEDULE

This is a full-time position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours will include prime time hours and some weekends and holidays. All members of the membership team will be required to work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.