Front Desk Associate Store Opener

Cowboys Fit; Pflugerville (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A fitness company in Pflugerville is seeking a member services representative to join their team. This role involves ensuring member satisfaction, overseeing check-ins, and addressing inquiries. Ideal candidates should be knowledgeable about the company's services and exhibit professionalism. Flexibility in scheduling is essential due to varying daily demands.

Qualifications

• Proficient in policies and directives outlined in the Member Services Playbook.
• Active knowledge of Cowboys Fit's services and promotions.
• Ability to assist members and guests with inquiries and concerns.

Responsibilities

• Ensure all members and guests check in and have active memberships.
• Oversee member traffic flow and assist with inquiries.
• Report all issues in a timely manner.

Job description

Overview

POSITION OVERVIEW

Welcome to the Member Services Team at Cowboys Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

Responsibilities

KEY RESPONSIBILITIES Our Member Services Team is the heartbeat of our club. You will be responsible for:

• Ensuring that all members and guest check in and have active memberships
• Overseeing guest and member traffic flow
• Collecting dues and updating billing when appropriate
• Monitoring and addressing membership alerts
• Assisting members and guests with all inquiries and concerns
• Reporting all issues in a timely manner
• Contributing to maintaining the club-wide standards of cleanliness
• Answering phone calls and directing the appropriately
• Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
• Assisting other departments when necessary
• Attending all required meetings
• Maintaining an active and working knowledge of Cowboys Fit as a company, as well as all services and promotions
• Being proficient in policies ad directives as outlined in the Member Services Playbook

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Work Schedule

Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Special events, promotions, and other demands will require some early mornings, late nights and weekends.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.