Membership Concierge - Weekends

Life Time Inc.; Allen (TX); On-site; USD 31,000 - 45,000; Full time

Job summary

Life Time Inc. in Allen, TX is seeking a Membership Concierge II to support account maintenance, member engagement, and program education.

You will handle member inquiries, assist with new memberships and renewals, process transactions, and contribute to service recovery in a fast-paced club environment.

There is an opportunity to grow through hospitality certification levels and a personalized succession plan to realize your professional goals.

Qualifications

• Must be skilled at multitasking and delivering high quality customer service.
• Able to perform in a fast-paced club environment and stand for extended periods.
• Strong verbal communication and problem-solving skills are essential.

Responsibilities

• Acts as first point of contact for members and guests entering the resort.
• Builds relationships and creates extraordinary experiences through hospitality mindset.
• Handles inbound/outbound calls to support engagement and acquisition.

Skills

Multitasking

Customer service

Service recovery

Verbal communication

Fast-paced environment

Demeanor (friendly, outgoing)

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

Position Summary

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties/Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education:

• High School graduate or equivalent

Years of Experience:

• Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations:

• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills

Preferred Requirements

• Bachelor’s Degree in Hospitality

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.