Membership Concierge

Life Time Inc.; Sugar Land (TX); In loco; USD 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

Life Time Inc. in Sugar Land, TX is seeking a Membership Concierge II to be the first point of contact for members and guests, handling account maintenance and service delivery while guiding engagement with club programming.

You will build relationships through hospitality, support outreach and inquiries, educate guests on pricing, events, and policies, and progress through certification levels to grow professionally.

Competenze

• Must deliver high-quality customer service in a fast-paced environment.
• Ability to multi-task while maintaining friendly demeanor.
• Stand for 4 hours and engage with members and guests.
• Excellent verbal communication and service recovery skills.

Mansioni

• Operates as first point of contact for members and guests entering resort.
• Builds relationships with members and guests, creating extraordinary experiences.
• Receives inbound calls and outbound outreach to support engagement.
• Educates members on club programming, events, pricing, and policies.
• Assists members with account maintenance and payments.
• Supports new membership sales and member retention interactions.
• Resolves member questions with problem solving and service recovery.

Conoscenze

Customer service

Multi-tasking

Verbal communication

Service recovery

Hospitality mindset

Problem solving

Formazione

High School graduate or equivalent

Bachelor’s Degree in Hospitality

Descrizione del lavoro

Position Summary

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties/Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education

• High School graduate or equivalent

Years of Experience

• Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations

• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills

Preferred Requirements

• Bachelor’s Degree in Hospitality

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.