Membership Concierge Opening

Life Time, Inc.; New Jersey; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and/or

401(k) retirement savings with match

Job summary

Life Time, Inc. is seeking a Membership Concierge I to deliver exceptional customer service to members and guests, ensuring everyone feels welcomed and valued upon arrival. You will play a key role in building value-based relationships that boost member loyalty and support healthy lifestyle goals.

The role emphasizes hospitality, information delivery about programs, events, and policies, and handling member transactions in a fast-paced, energetic club environment.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Must have good verbal communication.
• Passion for living a healthy way of life.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to educate members on club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships and create extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Phone etiquette

Effective communication

Multi-tasking

Stand for 4 hours

Friendly demeanor

High-energy

Education

HS diploma or equivalent

Job description

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Job Duties and Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Position Requirements

• Minimum of 6 months service/reception experience
• Complete Concierge Certification upon hire
• Must work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy way of life
• Ability to multi-task and deliver high quality customer service in a fast-paced environment
• Must have good verbal communication
• Must be able to stand for 4 hours at a time

Preferred Requirements

• HS graduate or equivalent preferred

Pay

This is an hourly position with wages starting at $15.50 and pays up to $18.50, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.