Membership Concierge

lifetime; Eden Prairie (MN); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and 42

401(k) with company discretionary mix

Training and professional development

Paid sick leave where required by law

Job summary

Life Time seeks a Membership Concierge I to deliver exceptional service to members and guests. You’ll be the welcoming face, guiding inquiries, educating on programs, and helping with account changes to foster loyalty and healthy lifestyles.

Join a team that values hospitality, supports growth through certification, and rewards commitment to a healthy way of life. Flexible scheduling and meaningful progression await.

Qualifications

• Minimum 6 months service/reception experience.
• Concierge Certification completed upon hire.
• Must work at least 15 hours per week.
• Excellent communication skills and a service mindset.
• Commitment to a healthy lifestyle and strong customer focus.
• Ability to multi-task and deliver high quality service in a fast-paced setting.

Responsibilities

• Serve as the first point of contact for members and guests.
• Handle incoming calls and assist with inquiries.
• Educate members on club programming, events, pricing, and policies.
• Create exceptional experiences and build value-based relationships.
• Assist with transactions and general account changes.

Skills

Reception experience

Effective communication

Passion for healthy lifestyle

Multi-tasking

Stand duration

Education

HS graduate or equivalent

Concierge Certification upon hire

Job description

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Job Duties and Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Position Requirements

• Minimum of 6 months service/reception experience
• Complete Concierge Certification upon hire
• Must work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy way of life
• Ability to multi-task and deliver high quality customer service in a fast-paced environment
• Must have good verbal communication
• Must be able to stand for 4 hours at a time

Preferred Requirements

HS graduate or equivalent preferred

Pay

This is an hourly position with wages starting at $13.25 and pays up to $15.75, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law
• Full-time Team Members are eligible for additional benefits, including:
• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.