Membership Concierge III

Life Time, Inc.; United States; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

A fully subsidized membership

Discounts on Life Time products and服务

Job summary

Life Time, Inc. is seeking a Membership Concierge III to deliver the highest quality customer service to members and guests, actively promote Life Time, assist with the buying experience, and contribute to club acquisition and retention goals.

This role leads the Concierge Team, modeling service behaviors and building value-based relationships to drive brand loyalty. The position requires at least 1 year of customer service and sales experience, a high school diploma, and completion of

Qualifications

• High School diploma or equivalent.
• At least 1 year of customer service experience.
• At least 1 year of sales experience.
• Membership Sales Certification within 60 days of hire.
• Retention Specialist Certification within 60 days of hire.

Responsibilities

• Check-in members and guests at entry.
• Handle and route incoming calls from members and guests.
• Educate members on club programming, events, pricing and policies.
• Build relationships and deliver high-touch service experiences.
• Assist with member account maintenance and transactions.
• Support retention by presenting options to members considering cancellation.
• Assist with service recovery to resolve questions and concerns.
• Personalize buying experiences by aligning amenities to interests.
• Communicate with members via email or phone per brand standards.
• Complete administrative duties and cash drawer reconciliation.

Skills

Customer service

Sales

Education

High School Diploma

Tools

Membership Sales Certification within 60 days

Retention Specialist Certification within 60 days

Job description

Position Summary

The Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals.

Job Duties and Responsibilities

• Facilitate check-in process for members and guests entering club
• Monitors, handles, and delegates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Proactively builds relationships with members and guests, regularly creating over the top service experiences
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
• Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
• Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
• Communicates with members and prospective members via email or phone in a manner aligned with our brand
• Completes administrative duties, club paperwork and cash drawer reconciliation

Position Requirements

• High School graduate or equivalent
• Minimum of 1-year customer service experience
• Minimum of 1-year sales experience
• Completion of Membership Sales Certification within 60 days of hire
• Completion of Retention Specialist Certification within 60 days of hire

Preferred Requirements

• Bachelors Degree in Hospitality or related field
• Fitness industry knowledge

Pay

This is an hourly position with wages starting at $19.75 and pays up to $26.50, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time may use artificial intelligence ("AI") in connection with various aspects of its recruitment and hiring functions. Ultimate employment decisions are subject to human review and oversight. Life Time does not use AI in a manner that would have the effect of subjecting applicants to discrimination on the basis of protected classes or proxies or for engaging in any protected activity under applicable law.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.