Membership Concierge III

Life Time Inc.; Northbrook (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and - 

401(k) retirement savings plan with公司

Job summary

Life Time Inc. seeks a Membership Concierge III to deliver high-quality customer service, promote Life Time to prospective members, and assist with the buying experience to support club acquisition and retention goals.

As a leader on the Concierge Team, you will educate members on programs, process payments, and help maintain memberships while modeling service-driven behaviors for a positive, value-based member experience.

Qualifications

• High School graduate or equivalent.
• 1 year of customer service experience.
• 1 year of sales experience.
• Completion of Membership Sales Certification within 60 days of hire.
• Completion of Retention Specialist Certification within 60 days of hire.
• Bachelor's degree in Hospitality or related field preferred.
• Fitness industry knowledge preferred.

Responsibilities

• Facilitate check-in for members and guests.
• Handle incoming phone calls and inquiries.
• Educate members on club programming, events, pricing and policies.
• Build relationships with members and guests, delivering top-tier service.
• Assist with account maintenance and processing member transactions.
• Support retention efforts and advise on membership options.
• Promote amenities and programs to prospective members.
• Communicate with members via email or phone per brand standards.
• Complete club paperwork and cash drawer reconciliation.

Skills

Customer service

Sales experience

Education

High School diploma or equivalent

Bachelor's degree in Hospitality or related field

Membership Sales Certification

Retention Specialist Certification

Job description

Position Summary

The Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals.

Job Duties And Responsibilities

• Facilitate check-in process for members and guests entering club
• Monitors, handles, and delegates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Proactively builds relationships with members and guests, regularly creating over the top service experiences
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
• Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
• Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
• Communicates with members and prospective members via email or phone in a manner aligned with our brand
• Completes administrative duties, club paperwork and cash drawer reconciliation

Position Requirements

• High School graduate or equivalent
• Minimum of 1-year customer service experience
• Minimum of 1-year sales experience
• Completion of Membership Sales Certification within 60 days of hire
• Completion of Retention Specialist Certification within 60 days of hire

Preferred Requirements

• Bachelors Degree in Hospitality or related field
• Fitness industry knowledge

Pay

This is an hourly position with wages starting at $19.75 and pays up to $26.50, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time may use artificial intelligence ("AI") in connection with various aspects of its recruitment and hiring functions. Ultimate employment decisions are subject to human review and oversight. Life Time does not use AI in a manner that would have the effect of subjecting applicants to discrimination on the basis of protected classes or proxies or for engaging in any protected activity under applicable law.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.