Membership Concierge II Weekend Closer

lifetime; New York (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and‑/‑

401(k) retirement savings plan with a

Job summary

Life Time is seeking a Membership Concierge II in New York, NY to serve as the first contact for members and guests, providing exceptional service, program knowledge, and account support. You will engage in inbound and outbound outreach to boost engagement and retention and facilitate smooth transactions while maintaining a friendly, professional demeanor.

The role emphasizes growth through hospitality certification progression and a personalized succession plan, with a focus on delivering

Qualifications

• Candidates must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication.
• They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Skills

Multi-tasking

Customer service

Service recovery

Verbal communication

Education

High School diploma or equivalent

Bachelor's Degree in Hospitality

Job description

Position Summary

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties / Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education

High School graduate or equivalent

Years of Experience

Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations

Complete Retention Specialist Certification within 60 days of hire
Passion to serve others
Effective communication skills

Preferred Requirements

Bachelor's Degree in Hospitality

Pay

This is an hourly position with wages starting at $20.25 and pays up to $24.00, based on experience and qualifications.

Benefits

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law
• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.