Membership Concierge II Evenings

Life Time Inc.; Cary (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Life Time Inc. is seeking a Membership Concierge II in Cary, NC. You will serve as the primary contact for members and guests, guiding them through account maintenance, program information, and events while delivering exceptional hospitality experiences.

You will focus on engagement, retention, and education about club programming, pricing, and policies, with opportunities for professional growth through certification progression and a defined succession plan.

Qualifications

• High School graduate or equivalent.
• 1–2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Excellent communication skills.

Responsibilities

• Acts as first contact for members and guests at the resort entry.
• Builds relationships with members/guests, delivering extraordinary experiences.
• Handles inbound/outbound calls to engage and retain members.
• Keeps up-to-date knowledge of club programming, events, pricing, and policies.
• Assists with account maintenance, changes, and transactions for memberships and programs.
• Supports new membership sales and member retention interactions.
• Uses tools/resources to solve problems and recover service when needed.

Skills

Customer service

Communication

Multitasking

Service recovery

Verbal communication

Stamina

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self‑directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self‑directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties/Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi‑tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education

• High School graduate or equivalent

Years of Experience

• Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations

• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills

Preferred Requirements

• Bachelor’s Degree in Hospitality

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.