Membership Concierge II

Life Time Inc.; Tampa (FL); On-site; USD 34,000 - 45,000; Full time

Job summary

Life Time Inc. is looking for a Membership Concierge II in Tampa, FL, who will enhance member experiences by providing consistent professional service and account maintenance, all while embodying a hospitality mindset. This role engages extensively with members, ensuring they have the information and support needed to enjoy their time at Life Time, and allows the concierge to grow within the wellness community by pursuing professional certifications.

Qualifications

• Requires minimum of 1 year of customer service experience.
• Effective communication skills essential.
• Passion for serving others is crucial.

Responsibilities

• First point of contact for members and guests entering resort.
• Engages in service recovery and problem-solving for member inquiries.
• Facilitates incoming communication and maintains updated knowledge of club services.

Skills

Effective communication skills

Customer service experience

Passion to serve others

Education

High School graduate or equivalent

Bachelor's Degree in Hospitality

Job description

Join to apply for the Membership Concierge II role at Life Time Inc.

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Join to apply for the Membership Concierge II role at Life Time Inc.

Job Profile Summary

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.

Job Profile Summary

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.

Position Summary

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties And Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as point of contact for new member acquisition and member retention interactions
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
  
  

Position Requirements

• High School graduate or equivalent
• Minimum of 1 year of customer service experience
• Passion to serve others
• Effective communication skills
  
  

Preferred Requirements

• Bachelors Degree in Hospitality
  
  

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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