Membership Concierge II

lifetime; Irvine (CA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and/or

401(k) retirement plan with company 21

Job summary

Life Time in Irvine, CA seeks a Membership Concierge II to maintain member accounts, deliver service, and engage guests across programs and events. Grow through hospitality certifications while crafting a personalized succession plan for career goals.

You will handle membership inquiries, educate members, and contribute to retention initiatives in a fast-paced, guest-centric environment. Weekend and shift flexibility is expected.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in customer service or sales.
• Must multitask, deliver high-quality service, and communicate well.
• Complete Retention Specialist Certification within 60 days of hire.
• Demonstrated passion for serving others and effective communication.

Responsibilities

• Serves as first contact for members and guests entering the resort.
• Builds relationships and creates extraordinary experiences.
• Handles inbound calls and outbound outreach to support engagement.
• Educates members on programs, events, pricing, and policies.
• Assists with account maintenance, changes, and payments.
• Supports new membership sales and retention efforts.
• Resolves member questions and concerns using available tools.

Skills

Multitasking

Customer service

Verbal communication

Service recovery

Fast-paced environment

Friendly demeanor

Education

High School diploma or equivalent

Bachelor's Degree in Hospitality

Retention Specialist Certification

Job description

Position Summary

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties/Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

• High School graduate or equivalent
• Minimum of 1-2 years of experience in customer service or sales
• Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.
• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills

Preferred Requirements

• Bachelor's Degree in Hospitality

Pay

This is an hourly position with wages starting at $18.75 and pays up to $22.25, based on experience and qualifications.

Benefits

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law
• Full-time Team Members are eligible for additional benefits, including:
  • Medical, dental, vision, and prescription drug coverage
  • Short term and long term disability insurance
  • Life insurance
  • Pre-tax flexible spending and dependent care plans
  • Parental leave and adoption assistance
  • Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
  • Deferred compensation plan, if the team member meets the required income threshold
• For California residents, please review https://my.lifetime.life/policy/ca-privacy-policy.html for information about our privacy practices, including the information we collect and your rights relating to your information.
• Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.