Membership Concierge II

Life Time Inc.; Columbus (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in wellness and fitness services is seeking a Membership Concierge II to enhance member experiences. This entry-level role offers a unique opportunity to engage with community members, providing exceptional service and support. You will be the first point of contact, helping members navigate club offerings and ensuring their needs are met. With a focus on hospitality, you will build lasting relationships and contribute to a vibrant community. This position is perfect for those passionate about service and looking to grow within a supportive environment, fostering personal and professional development.

Qualifications

• 1+ years of customer service experience required.
• Effective communication skills are essential.

Responsibilities

• Act as the first point of contact for members and guests.
• Assist members with account maintenance and service delivery.
• Engage in problem solving for member questions and concerns.

Skills

Customer Service

Effective Communication

Problem Solving

Education

High School Graduate

Bachelor's Degree in Hospitality

Job description

Join to apply for the Membership Concierge II role at Life Time Inc.

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Join to apply for the Membership Concierge II role at Life Time Inc.

Job Profile Summary

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community, affording you the opportunity to help members live healthier, happier lives.

Position Summary

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties and Responsibilities

• Operate as the first point of contact for members and guests entering the resort.
• Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assist members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments.
• Serve as a point of contact for new member acquisition and member retention interactions.
• Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Position Requirements

• High School graduate or equivalent.
• Minimum of 1 year of customer service experience.
• Passion to serve others.
• Effective communication skills.

Preferred Requirements

• Bachelor's Degree in Hospitality.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Wellness and Fitness Services

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