Membership Concierge II

Life Time Inc.; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Life Time Inc. is seeking a Membership Concierge II to join their team in Boston, MA. In this role, you will engage with members to provide exceptional service, assist with account management, and enhance guest experiences. Ideal candidates are passionate about hospitality, possess strong communication skills, and are eager to contribute to a healthy lifestyle community.

Qualifications

• Minimum of 1 year of customer service experience required.
• Passion to serve others is essential.
• Effective communication skills are crucial.

Responsibilities

• Operates as first point of contact for members and guests.
• Maintains updated knowledge of club programming and policies.
• Engages in problem solving for member questions and concerns.

Skills

Customer service

Communication skills

Problem-solving

Education

High School graduate or equivalent

Bachelors Degree in Hospitality

Job description

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Job Profile Summary

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.

Job Profile Summary

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.

Position Summary

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties And Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as point of contact for new member acquisition and member retention interactions
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
  
  

Position Requirements

• High School graduate or equivalent
• Minimum of 1 year of customer service experience
• Passion to serve others
• Effective communication skills
  
  

Preferred Requirements

• Bachelors Degree in Hospitality
  
  

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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