Membership & Community Engagement Lead

American-College-of-Obstetricians-and-Gynecologists; Washington (District of Columbia); Híbrido; USD 75.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Parental Leave

Breastfeeding Friendly Workplace

Flexible work schedule

Commuting Allowance

Generous Paid Time Off

Holiday Pay

Life Insurance

Community Volunteering Opportunities

Generous 401(k) Company Contributions

Medical, Dental, and Vision Insurance

Learning Opportunities and Tuition Re–

Descripción de la vacante

The American College of Obstetricians and Gynecologists seeks an Engagement Manager to lead data-informed membership marketing, engagement strategies, and volunteer programs in partnership with Marketing and Design. The role oversees the online member community and Gather Voices, guiding governance and reporting engagement trends to stakeholders.

This hybrid position requires commuting to the Washington, DC office. Salary range: $75,000–$85,000 USD.

Formación

• Understanding of membership/customer life cycle.
• Excellent analytical, interpersonal and communication skills.
• Demonstrated customer service proficiency, exhibiting high standards of timeliness and responsiveness.
• Strong problem-solving abilities and curiosity.
• Collaborative mindset suited for cross-department teamwork.

Responsabilidades

• Provide membership marketing guidance, content review, and serve as a departmental liaison to support and collaborate membership marketing efforts across the organization.
• Support brand awareness and ensure that ACOG brand guidelines are enforced.
• Analyze membership data to inform strategic planning for member retention and recruitment.
• Execute member recruitment and engagement strategies in collaboration with Membership leadership.
• Partner with marketing team to expand and diversify member reach for programs, events, and products.
• Develop and lead a volunteer engagement strategy that aligns with the organization’s mission, membership strategy and strategic priorities.
• Recognize and celebrate volunteer contributions through appreciation programs, awards, and regular communication.
• Develop member-focused collateral for all member campaigns and as needed for various initiatives in collaboration with design team.
• Manage and support the use of the Gather Voices platform as an ACOG-wide membership engagement tool.
• Develop, manage and execute ACOG’s online member community strategy to support the online increase awareness, drive participation and engagement, and add value for members.
• Develop a metrics strategy and reporting mechanism to track and share community forum usage, engagement, trending topics, opportunities, and risks with internal stakeholders.
• Guide and support community channel owners by helping them develop strategic content plans to assist them in accomplishing their platform goals.
• Develop a clear process, including key performance indicators, for the creation of new online member communities, and the assessment of existing communities to include recommendations for modifications.
• Create and manage moderation, guidelines and governance for the online community and enforce when needed.
• Perform other duties as assigned in support of organizational priorities.

Conocimientos

Membership lifecycle understanding

Analytical skills

Interpersonal and communication

Customer service proficiency

Problem-solving

Collaborative mindset

Educación

Bachelor’s degree in communications/marketing or related field

Descripción del empleo

The American College of Obstetricians and Gynecologists seeks an Engagement Manager to lead data-informed membership marketing, engagement strategies, and volunteer programs in partnership with Marketing and Design. The role oversees the online member community and Gather Voices, guiding governance and reporting engagement trends to stakeholders.

This hybrid position requires commuting to the Washington, DC office. Salary range: $75,000–$85,000 USD.