Stay and Play Associate - Westminster (Hill)

The Y in Central Maryland; Westminster (MD); Presencial; USD 24 000 - 34 000; Tempo integral

Resumo da oferta

The Y in Central Maryland is hiring a Stay and Play Associate for the Westminster, MD area. This role focuses on delivering excellent services to members, guests, and program participants, including supervising children and ensuring a safe, nurturing environment while programs are in session.

Evening availability is needed; bilingual applicants are encouraged to apply. The position emphasizes engagement, strong communication with families, and adherence to the YMCA Code of Conduct to support

Qualificações

• Experience delivering friendly, responsive service to members, guests, and program participants.
• Ability to supervise children and maintain a safe, engaging environment.
• Strong communication with parents/guardians and colleagues.
• Ability to handle conflicts professionally and calmly.

Responsabilidades

• Welcome and engage members, guests, and program participants in the YMCA center.
• Supervise children whose parents/guardians are in activities; ensure safety and positive experiences.
• Maintain clean, safe environment; complete sign-in/out and incident reports as needed.
• Adhere to YMCA policies and code of conduct; convey the mission and values to the community.

Conhecimentos

Customer service

Child supervision

Communication

Conflict resolution

Descrição da oferta de emprego

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.

At the Y in Central Maryland, we offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy flexible schedules, competitive pay, and generous paid time off, alongside medical, dental and vision benefits, as well as dependent care FSA. We offer a generous employer contribution to the Y retirement fund, and opportunities for career advancement. Our commitment to fostering a positive work environment means you'll have access to training and development programs that align with our mission to empower individuals and strengthen communities. Join us and bring your passion to a fulfilling career where you can truly make a difference!

Evening Availability needed!

Bilingual applicants encouraged to apply.

Position Summary

Stay and Play Associate is responsible for delivering excellent services to all members, guest, and program participants. The primary function of the Stay and Play Associate will be to highly engage with members, guest, and program participants including supervising children whose parents/guardian are participating in activities in the Y family center, protecting children, and maintaining a safe environment.

Essential Functions

• Reports to work in uniform a minimum of ten minutes prior to assigned shift in order to receive communications and instructions from supervisor or associate.
• Provide excellent services to members, guest, and program participants in the Y center, on the phone, and through email exchange
• Through engagement, build meaningful relationships with members, guest, and program participants with positive and solution driven interaction
• Providing a safe, engaging, and nurturing environment which fosters the social, emotional, physical, cognitive, and creative development of each child in our care
• Effective and appropriate communicate with children and parents/guardian
• Highly engagement with children by guiding children to activities, using their name, and monitor their actions during their usage of the center
• Maintain clean and disinfected environment for children’s safety
• Maintain all proper paperwork including sign in/out process, behavior reports, “boo boo” reports, incident report, etc.
• Must have understanding of the age and stages of youth development, and work with children
• Adhere/enforce to all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interaction
• Leader in handling conflict, concerns, member frustrations, and unusual center situations
• Informing proper leaders of operating challenges and/or conflicts during operating hours (either with members and/or associates)
• Focus on quality experiences and engagement within programs, services, and activities
• Promotes a professional image and maintains a clean and safe environment at all times.
• Ability to work with diverse population, all ages, genders, and sexual orientations
• Attend and actively participate in all meetings as assigned
• Incorporate the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility and adhere to the YCM Code of Conduct
• Communicate the Y mission and objectives to the community.
• Assist in all other areas as assigned.

All Y associates agree to abide by The Code of Conduct with Youth that sets clear expectations for associates and volunteers to ensure a safe and respectful environment for young people. It emphasizes treating youth with respect and fairness, avoiding inappropriate physical or verbal interactions, and adhering to established standards of affection. The policy strictly prohibits any form of abuse, bullying, or harassment and mandates the reporting of suspected mistreatment. Additionally, associates and volunteers must complete training on child abuse prevention and comply with legal reporting requirements to safeguard youth.