Membership Assistant

Institute for Justice; Arlington (VA); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Hybrid schedule

Health/dental/vision insurance (IJ)

401(k) with employer match

Paid time off

HSA employer contributions

Casual dress code

Job summary

Institute for Justice is seeking a Membership Assistant to oversee donations and donor communications, ensuring accurate gift entry and timely acknowledgments. The role emphasizes data integrity, CRM stewardship, and collaboration with Finance and Development on donor initiatives.

The ideal candidate brings attention to detail, multitasking ability, and a proactive approach to improving processes within a hybrid work environment.

Qualifications

• 0-2 years of experience working in a professional office setting.
• Excellent attention to detail.
• Proven ability to prioritize and manage multiple projects and deadlines.
• Ability to communicate effectively with donors and team members.
• Ability to manage confidential information with discretion.
• Entrepreneurial spirit and enthusiasm for improving processes.
• Proficiency with Microsoft Office tools (particularly Word and Excel).
• A commitment to producing error-free work.
• Salesforce or similar CRM experience.
• Gift processing or nonprofit experience.

Responsibilities

• Process and acknowledge donations daily, personalizing where appropriate to increase the donors’ connection to IJ
• Troubleshoot incomplete or declined donation attempts to help facilitate donor support
• Contribute to monthly reconciliation efforts between Finance and Development to ensure accurate gift entry
• Draft and send responses to donor inquiries
• Help produce and manage various in-house donor mailings or donor cultivation projects
• Process incoming mail each day, routing gifts, estate notifications, and other correspondence to the appropriate team members
• Maintain clean data in our CRM and support efforts to optimize processes

Skills

Attention to detail

Donor communication

Project management

Confidential information handling

Entrepreneurial spirit

MS Office

Error-free work

Office experience

Tools

Salesforce

Job description

Join the Institute for Justice, a public interest law firm on the front lines fighting to end widespread abuses of government power and to secure the rights that allow all Americans to pursue their dreams.

As the Membership Assistant, you will help administer and grow IJ's membership programs, which include some of IJ's most dedicated supporters. You will be responsible for the timely and accurate entry and acknowledgment of donations, ensuring every donor receives an exceptional experience that draws them closer to IJ and our mission.

The ideal candidate will exhibit the close attention to detail necessary for data entry and donation handling tasks, demonstrate an ability to coordinate and work well with a range of team members on varied projects, and embody the spirit of a growth mindset as this position offers flexibility and an opportunity to develop skills. This position is best suited for a proactive individual with a curiosity to learn and an enthusiasm for supporting the growth of an evolving fundraising program.

Responsibilities

• Process and acknowledge donations daily, personalizing where appropriate to increase the donors’ connection to IJ
• Troubleshoot incomplete or declined donation attempts to help facilitate donor support
• Contribute to monthly reconciliation efforts between Finance and Development to ensure accurate gift entry
• Draft and send responses to donor inquiries
• Help produce and manage various in-house donor mailings or donor cultivation projects
• Process incoming mail each day, routing gifts, estate notifications, and other correspondence to the appropriate team members
• Maintain clean data in our CRM and support efforts to optimize processes

Required Skills

• 0-2 years of experience working in a professional office setting
• Excellent attention to detail
• Proven ability to prioritize and manage multiple projects and deadlines
• Ability to communicate effectively with donors and team members
• Ability to manage confidential information with discretion
• Entrepreneurial spirit and enthusiasm for improving processes
• Proficiency with Microsoft Office tools (particularly Word and Excel)
• A commitment to producing error-free work

Preferred Qualifications

• Salesforce or similar CRM experience
• Gift processing or nonprofit experience

Benefits

• A hybrid work schedule per manager approval
• Flexible work hours with core business hours of 10am and 4pm
• Full health, dental, and vision insurance (IJ covers 100% of individual premium)
• Free Short-Term Disability, Long-Term Disability, and Life insurance plans
• 401(k) with employer match
• Generous PTO, including a paid personal day and 12 paid holidays
• Smart casual dress code with casual Fridays
• HSA employer contributions

This position is posted at the Assistant level with a salary range of $50,000-$55,000.

IJ is an equal opportunity employer.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At IJ we value a diverse workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

To learn more about our culture and benefits, visit our Working at IJ page. No phone calls please.

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