Club Manager

Anytime-Fitness; Mobile Park Estates (MN); On-site; USD 42,000 - 70,000; Full time

Job summary

Anytime-Fitness is seeking an Operations and Membership Leader to drive daily club performance, memberships, and personal training revenue. You will coach staff, review sales processes, and execute campaigns to grow engagement. Focus on member experience and community culture while managing daily admin tasks.

You will also oversee delinquency follow-up, maintain equipment, and lead meetings to push for higher KPIs and team development. Prior experience in sales and gym operations is preferred.

Qualifications

• High school diploma or equivalent is required.
• Personal Training Certification a plus.
• 1-3 years of sales experience preferred.
• CPR, First Aid and AED certifications are preferred; ability to obtain certifications is required.

Responsibilities

• Drive membership, training, and merchandise sales.
• Review daily sales processes with club managers to optimize performance.
• Execute marketing campaigns and community outreach as directed by Marketing Director.
• Post on the club’s social media accounts to boost engagement and community culture.
• Focus on member experience with timely follow-up to members and prospects.
• Review delinquencies and collect on delinquent member accounts as necessary.
• Qualify, inform, and convert prospects to club members.
• Maintain the club and equipment in a clean, safe condition.
• Perform weekly bank deposits, till counts, and inventory checks.
• Support membership cancellations or freezes to minimize churn.
• Audit Personal Training and client tracking data.
• Review time off requests and timecards weekly.
• Review club reports to identify trends and inform strategy.
• Help grow and sustain the Personal Training department, including training sessions as needed.
• Attend weekly/monthly meetings and training opportunities.
• Review and maintain KPIs for the club.
• Lead team meetings, set goals, and conduct performance evaluations.

Skills

Leadership

Communication

Organization

Prioritization

Team leadership

Education

High school diploma or equivalent

CPR/First Aid/AED certifications preferred

Tools

MS Office

Job description

Description

JOB SUMMARY:

Responsible for daily operations in the club and help drive daily memberships and personal training revenue through coaching and KPIs.

DUTIES/RESPONSIBILITIES:

• Drive membership, training, and merchandise sales.
• Drive sales by reviewing the daily sales process with club managers.
• Execute marketing campaigns as set forth by the Marketing Director, including community outreach and involvement.
• Post on club’s social media accounts to enhance engagement, community, and culture.
• Focus on member experience, including proper follow-up to members, and prospects.
• Actively review and ensure follow up on delinquencies occurs. Collect on delinquent member accounts as necessary.
• Qualify, inform, inspire, and convert prospects to club members.
• Clean and maintain the club and equipment.
• Perform weekly bank deposits, till counts, and inventory counts.
• Help prevent cancellations and cancel or freeze memberships as necessary.
• Auditing Personal Training and Client tracking.
• Review and approve time off requests and timecards on a weekly basis.
• Review and analyze club reports to improve strategies and identify trends.
• Responsible for growing and sustaining a Personal Training department which may include training sessions as needed.
• Attend regular weekly/monthly meetings and training opportunities.
• Responsible for reviewing and maintaining KPIs for your club.
• Support the development of your team by leading meetings, setting goals, and completing performance evaluations.
• Partner with the Lead Manager or Regional Manager to ensure club success, whichever applies to your club.

REQUIRED SKILLS/ABILITIES:

• Proficient in MS Office with ability to learn new software.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• Ability to prioritize and handle multiple tasks simultaneously.
• Proven ability to lead a team, self-starter.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.
• Personal Training Certification a plus.
• 1-3 years of Sales experience preferred.
• CPR, First Aid and AED certified preferred. Ability to obtain certifications is required.

WORK ENVIRONMENT:

• Work is a customer facing indoor gym setting with a low to moderate noise level.

TRAVEL REQUIREMENTS:

• Less than 10% on an annual basis.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel.
• Must be able to lift 50 pounds.