Membership Analyst

AAA Auto Club Enterprises; Coppell (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

401K match

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Coppell, TX seeks a dedicated professional to support membership system changes from design through testing and implementation. You will collaborate across technical and business teams to deliver high-quality solutions that meet end-user needs and organizational standards.

The role emphasizes test planning, executing test cases, documenting results, and driving continuous improvement, including automation tooling and reporting enhancements.

Qualifications

• 2 years’ experience in business operations, business administration, or business information systems.
• Strong communication skills, both written and verbal, to interact with teams across all levels.
• Excellent problem-solving skills and the ability to think critically in fast-paced environments.
• Proficiency with Microsoft Office products including Outlook, Word and Excel.
• Knowledge of Microsoft Access, SQL, Tableau preferred.
• UAT experience preferred.
• Auto Club Enterprise Membership operations experience preferred.

Responsibilities

• Support initiation, design, testing and implementation of membership system changes and enhancements.
• Ensure Membership system performance and testing meets organizational standards resulting in quality products that meet end-user requirements.
• Assist in developing detailed test plans and be responsible for related test phase tasks.
• Execute test cases, document test results, and escalate as needed.
• Identify Membership best practices, policies, procedures and programs for Membership Department and for all Auto Club Enterprise employees.
• Develop, maintain and enhance various reports and reporting tools.
• Recognize, design and integrate continuous improvement components to meet redesign needs, including supporting development of automation tools.

Job description

This position works across different teams and departments, fostering strong collaboration between technical and business stakeholders. You will support initiation, design, testing and implementation of membership system changes and enhancements.

What You’ll Do:

• You will ensure that Membership system performance and testing meets organizational standards resulting in quality products that meet end-user requirements.
• You will assist in developing detailed test plans and be responsible for related test phase tasks.
• You'll execute test cases, document test results, and escal... as needed.
• You will identify Membership best practices, policies, procedures and programs for Membership Department as well as for all Auto Club Enterprise employee.
• Develop, maintain and enhance various reports and reporting tools.
• You’ll recognize, design and integrate continuous improvement components to meet redesign needs, including supporting development of automation tools.

What You’ll Need:

• To thrive in this role you will have a minimum of 2 years’ experience in business operations, business administration, or business information systems.
• Strong communication skills, both written and verbal, to effectively interact with teams across all levels.
• Excellent problem-solving skills and the ability to think critically in fast-paced environments.
• Proficiency with Microsoft Office software products, including Outlook, Word and Excel required.
• Knowledge of Microsoft Access, SQL, Tableau preferred.
• User Acceptance Testing (UAT) experience preferred.
• Auto Club Enterprise Membership operations experience preferred.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify