Membership Advisor

Flexcar; San Jose (CA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

PTO (up to 80 hours first year)

Paid sick leave

Company-paid holidays

401(k) with company match

Medical, dental, and vision coverage

Weekly pay

Uniforms provided

Employee discount

Job summary

Flexcar is seeking a Member Advisor in San Jose to engage prospective members mainly by phone, in person, chat, and email. You will understand customers’ needs, explain how Flexcar works, and guide them to the right car and plan, while building lasting member relationships and ensuring a smooth onboarding.

The role emphasizes a customer-focused, non-pushy approach, with success measured by new members on the road and ongoing member retention.

Qualifications

• 3–4 years of consultative, high-touch sales experience (phone-first).
• Automotive retail experience strongly preferred.
• Motivated by results and growth of membership.
• Natural teacher who can simplify pricing, insurance, and product details.
• Excellent listener who asks good questions.

Responsibilities

• Guide prospective members from first questions to their first Flexcar.
• Explain Flexcar basics in plain language: inclusions, costs, and comparisons.
• Assess each person’s needs and match to the right car and plan.
• Turn hesitation into confidence with honest answers and clear next steps.
• Respond quickly to inquiries from chat and inbound lines.
• Build lasting relationships with members and keep them engaged.

Skills

Consultative sales

Phone-first

Automotive retail experience

Results-driven

Active listening

Clear communication

Customer relationship building

Job description

Job Title: Member Advisor

Location: San Jose Location- (Tully Road-Onsite)

Compensation: $33.75 - $36.25 + up to 10% performance bonus -Benefits day 1

About Flexcar

Flexcaris reimagining car ownership through a flexible, month-to-month lease model that includes insurance and maintenance. By combining operationalexpertisewith technology and data, we deliver a convenient and affordable alternative to traditional vehicle ownership.

About the role

Most people have only ever bought or leased a car, so Flexcar takes some explanation. As a Member Advisor, you'll work with prospective members — mostly by phone, and in person, over chat, and by email — to understand their situation and help them see how Flexcar can be the right fit for them. Most of the people you talk to have options. Your job is to replace skepticism with confidence — not to push. Your success is measured in two things: new members on the road, and relationships that keep them with us.

You’ll be based at our San Jose hub, close to the cars and the team that supports our members, so your guidance is grounded in the real experience.

What you’ll do

• Guide prospective members from first questions to their first Flexcar.
• Explain how Flexcar works in plain language: what's included, what it costs, and how it compares to buying, leasing, or financing.
• Understand each person's needs — budget, timeline, how they'll use the car — and match them with the right car and plan.
• Turn hesitation into confidence: answer the hard questions honestly and give people a clear reason to move forward.
• Respond fast to new inquiries, and pick up handoffs from chat and our inbound line.
• Build relationships that outlast the signup — stay connected with your members so they feel known, supported, and glad they joined.

What we’re looking for

• 3–4 years of consultative, high-touch sales experience — phone-first, and measured on outcomes.
• Automotive retail experience strongly preferred — you already know the objections, and the dealership frustrations we exist to solve.
• Motivated by results — you take pride in growing membership, and in doing it the right way.
• A natural teacher: you can make pricing, insurance, and product details simple and clear.
• A great listener who asks good questions before offering answers.
• Warm, patient, and trustworthy — people feel comfortable with you quickly.
• Comfortable talking cars — trims, features, what actually fits a family — without needing to be a technician.

Compensation Transparency (California – SB 1162)

The hourly pay range for this position is $33.75 - $36.25 per hour, plus a performance bonus of up to 10% of base pay tied to both new members and the members who stay. This is not a commission role — you will never negotiate a price or work a commission sheet. We would rather reward the advisor whose members are still with us a year from now.

This range represents the reasonably expected pay range for this role within California. Actual compensation will be determined based on:

• Experience
• Skills and competencies
• Geographic location
• Internal equity considerations

This position is paid on an hourly basis and is eligible for overtime in accordance with California wage and hour laws.

Local Ordinance Compliance

Flexcar complies with all applicable state, federal and local employment laws, including:

• California minimum wage and overtime laws
• San Jose Minimum Wage Ordinance
• Richmond Minimum Wage Ordinance
• California Healthy Workplaces, Healthy Families Act
• Applicable local paid sick leave ordinances

Where local laws provide greater employee protections or benefits than state or federal law, Flexcar will comply with the more protective standard.

What tops the tank;

• Accrual of up to80 hoursof PTO in the first year (increasing with tenure)
• Paid Sick Leave in accordance with California and applicable local law
• Company-paid holidays
• 401(k) with company match (Day One eligibility)
• Medical, dental, and vision coverage (Day One eligibility)
• Weekly pay
• Uniforms provided
• Employee discount on Flexcar services

*This is a non-exempt position eligible for overtime, including daily overtime in accordance with California law*

Work Authorization

*Applicants must be authorized to work in the United States. Flexcar participates in E-Verify where required by law.*

At-Will Employment

Employment with Flexcar is at-will. This means that either the employee or Flexcar may terminate the employment relationship at any time, with or without cause and with or without notice, subject to applicable law. Nothing in this job description shall be construed as creating a contract of employment.

Equal Employment Opportunity

Flexcar is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws, including the California Fair Employment and Housing Act (FEHA).

Flexcar prohibits discrimination and harassment based on:

• Race (including traits historically associated with race such as hair texture and protective hairstyles)
• Color
• Ancestry
• National origin
• Religion or creed
• Age
• Sex (including pregnancy, childbirth, breastfeeding, and related medical conditions)
• Gender
• Gender identity or expression
• Sexual orientation
• Marital status
• Medical condition
• Genetic information
• Physical or mental disability
• Military or veteran status
• Reproductive health decision‑making
• Any other characteristic protected by applicable law

Flexcar provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law.

Job Description Disclaimer

This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be modified based on legitimate business needs and in compliance with applicable law.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.