Member Wellness Floor Concierge

YMCA of Greater Houston; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

YMCA of Greater Houston is seeking a dedicated wellness floor staff member to deliver excellent service, promote safety, and support member wellness in a dynamic environment. The role emphasizes adherence to YMCA policies, strong customer interactions, and teamwork with fitness staff.

Responsibilities include assisting on the wellness floor, maintaining equipment, responding to questions, and promoting programs while upholding core values.

Qualifications

• At least 21 years of age.
• CPR, First Aid, AED certifications, and Child Abuse prevention training upon hire.
• Previous experience with diverse populations preferred.

Responsibilities

• Promotes YMCA core values and character development in programs.
• Assists members on the wellness floor and upholds safety standards.
• Monitors the wellness floor for proper use of equipment and reports incidents.
• Keeps exercise equipment neat, clean, and in good condition.
• Responds to member questions and concerns with courteous service.
• Builds relationships with members and connects them to programs.
• Maintains knowledge of wellness trends to support members.
• Follows policies, procedures, and mandatory reporting requirements.

Skills

Customer service

Safety awareness

Team collaboration

Education

CPR/First Aid/AED certifications

Child Abuse prevention training

Job description

YMCA of Greater Houston is seeking a dedicated wellness floor staff member to deliver excellent service, promote safety, and support member wellness in a dynamic environment. The role emphasizes adherence to YMCA policies, strong customer interactions, and teamwork with fitness staff.

Responsibilities include assisting on the wellness floor, maintaining equipment, responding to questions, and promoting programs while upholding core values.