Member Welcome & Front Desk Concierge

YMCA of Greater Waukesha County; Menomonee Falls (WI); On-site; USD 15,000 - 17,000; Part time

Job summary

The YMCA of Greater Waukesha County is seeking a Part-Time Greeter/Scanner at Tri County YMCA in Menomonee Falls, WI. You will welcome members and guests, verify IDs, and provide information about programs and services at the front desk.

Responsibilities include answering inquiries, handling complaints professionally, and using online resources to guide visitors. The role requires basic computer skills and the ability to extract information from software apps, while upholding YMCA values of

Qualifications

• Friendly, welcoming demeanor with members and guests.
• Computer skills to extract information from software programs.
• Public relations and customer service skills required.
• Self-motivated and able to work with members and staff.
• Demonstrates YMCA core values: caring, honesty, responsibility, respect.

Responsibilities

• Create a welcoming environment for members and guests.
• Verify identity and membership/program status at entry.
• Greet members by name and answer questions about programs and facility.
• Respond to member needs and resolve issues courteously.
• Answer calls professionally and transfer as needed.
• Adhere to YMCA policies, safety rules, and procedures.
• Know emergency procedures and communicate appropriately during incidents.
• Uphold YMCA core values in daily interactions.
• Open or close facility per posted hours, ensuring security.

Skills

Public relations

Customer service

Computer skills

Problem solving

Communication skills

Self-motivation

Decision making

Teamwork

Job description

The YMCA of Greater Waukesha County is seeking a Part-Time Greeter/Scanner at Tri County YMCA in Menomonee Falls, WI. You will welcome members and guests, verify IDs, and provide information about programs and services at the front desk.

Responsibilities include answering inquiries, handling complaints professionally, and using online resources to guide visitors. The role requires basic computer skills and the ability to extract information from software apps, while upholding YMCA values of