Member Team Lead

Sam's Club; Sacramento (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading retail company is seeking a supervisory associate in Sacramento, CA. This role involves training staff, providing excellent member service, and overseeing operational responsibilities. Candidates should have retail and customer service experience, with a focus on teamwork and leadership.

Benefits

Health coverage

401(k)

Stock purchase

Paid time off

Disability

Education assistance

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.
• Must be 18 years or older.

Responsibilities

• Assists management with supervision and training of associates.
• Provides member service and sales support.
• Oversees assigned area and manages financial records.

Skills

Customer Service

Team Leadership

Communication

Job description

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Member Service and Sales Support

1. Provides and supports membership by informing members about types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining documentation; meeting membership goals; and promoting product and service value.
2. Ensures member service by acknowledging members, assisting with purchases, locating merchandise, guiding on self-service technology, and managing transactions and club orders.

Operational Responsibilities

1. Oversees assigned area, handles claims and returns, organizes merchandise, manages shrink and damages, maintains carts and parking lot cleanliness, and assists members with transporting items.
2. Completes financial records, files transactions, prepares deposits, investigates cash discrepancies, and maintains confidentiality of financial and personal information.

Process Improvement and Compliance

1. Develops and implements processes to meet business needs through collaboration, analysis, and monitoring, and addresses improvement opportunities.
2. Promotes and supports compliance with policies, procedures, and ethical standards, and assists management in addressing issues.

Leadership and Teamwork

1. Leads and participates in teams, shares resources, determines customer needs, coordinates work, provides feedback, and models adaptability to change.
2. Fosters a respectful environment, builds trust, communicates effectively, mentors others, and recognizes contributions.

Integrity and Customer Focus

1. Maintains high standards of integrity, ethics, and compliance, models Walmart values, and supports a positive culture.
2. Acts selflessly, with humility, honesty, fairness, and transparency.
3. Delivers results with a customer-first approach, makes informed decisions, and considers the impact on stakeholders.

Continuous Improvement and Excellence

1. Demonstrates curiosity, resilience, and a desire to learn, supporting others through change and using new skills and technologies.

Benefits and Compensation

We offer competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, disability, discounts, military leave, and education assistance through Live Better U.

The hourly wage range for this position is $21.00 to $29.00. Additional premiums may apply based on specific circumstances.

Minimum Qualifications

• 6 months retail experience including operating front-end equipment
• 6 months customer service experience
• Must be 18 years or older

Preferred Qualifications

• Experience leading a front-end team, including hiring, evaluating, mentoring, and managing workload

Location

8250 Power Inn Rd, Sacramento, CA 95828-6760, United States of America