CALL CENTER REPRESENTATIVE

Vermont Federal; Burlington (VT); On-site; USD 65,125,000 - 97,710,000; Full time

Job summary

Vermont Federal Credit Union in South Burlington, VT is seeking a Call Center Representative to provide professional and quality telephone service to members and nonmembers.

The position supports resolving inquiries, maintaining accurate member records, and guiding customers in using digital capabilities, all within a friendly, team-oriented environment.

Qualifications

• One to three years of similar or related experience.
• A significant level of trust and diplomacy is required.
• Dedication to teamwork and building a strong relationship with co-workers.
• Strong organizational, communication and interpersonal skills.
• Commitment to the Credit Union’s Service Promises is required.

Responsibilities

• Provide professional and quality telephone service to members and nonmembers.
• Resolving member inquiries and concerns.
• Maintains member account information to ensure records are accurate.
• Maintain a professional, courteous and friendly atmosphere for members and co-workers.
• Process transactions as directed by identified members.
• Recommend products and services to members that enhance their financial life.
• Respond knowledgably to various inquiries by non-members.
• Guide, support and educate members on usage of digital capabilities.

Skills

Customer service

Communication

Teamwork

Interpersonal skills

Job description

Vermont Federal Credit Union values each individual and their unique abilities and strengths to help form the foundation of Vermont Federal's culture. Our employees are at the core of Vermont Federal and we strive to make that a priority every day. As an organization, our stated Purpose is to help Vermonters prosper, no matter where they may be on life’s journey. Every employee at Vermont Federal Credit Union contributes in their own way to achieve this goal and is set up for success in a fun, supportive, and collaborative environment. We are looking for friendly, self-motivated individuals who enjoy helping people, have strong communication skills, are detail-oriented, and enjoy working as part of a team. If you are interested in a career in the financial service industry and want to make a difference in your community, we want you to be part of our team. Please visit our website for full details of our very competitive benefits program.

Call Center Representative – South Burlington, VT

Vermont Federal Credit Union is recruiting for a Call Center Representative out of our South Burlington Operations Center.

Hourly Range: $22.73 to $34.10

Job Description:

• Provide professional and quality telephone service to members and nonmembers.
• Resolving member inquiries and concerns.
• Maintains member account information to ensure records are accurate.
• Maintain a professional, courteous and friendly atmosphere for members and co-workers.
• Process transactions as directed by identified members.
• Recommend products and services to members that enhance their financial life.
• Respond knowledgably to various inquiries by non-members.
• Guide, support and educate members on usage of digital capabilities.

Requirements:

• One to three years of similar or related experience.
• A significant level of trust and diplomacy is required.
• Dedication to teamwork and building a strong relationship with co-workers.
• Strong organizational, communication and interpersonal skills.
• Commitment to the Credit Union’s Service Promises is required.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Vermont Federal Credit Union we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.