Member Support Representative

Homer Electric Association, Inc.; Kenai (AK); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement plan

Paid holidays

Paid time off

Tuition assistance

Wellness reimbursement

Job summary

Homer Electric Association in Kenai, Alaska is seeking a friendly, detail-oriented Member Support Representative to be the first point of contact for members, handling billing and account inquiries and providing information on services and tariffs.

This full-time, onsite role is based in Kenai and offers a regular Monday–Friday schedule, with a strong emphasis on courteous, accurate service and community-focused customer care.

Qualifications

• Two years of college level, or formal business education; in lieu of degree, four years of additional experience.
• Two years of progressively responsible customer service experience.
• Must submit a valid Alaska Driver's license within 90 days of hire date, and maintain a good driving record

Responsibilities

• Accept and process applications either over the phone, in person or electronically for new and changed membership for electric service, initiate action on member connects, reconnects, change in service and disconnect service orders.
• Answer member inquiries regarding billing and collections and prepare accurate information for account corrections as needed.
• Resolve billing and service complaints and refer grievances to the appropriate supervisor.
• Perform or assist in the duties of the call center, cashier, bank deposit preparations and/or receptionist and back-office functions, as assigned.
• Promote new or additional utility services or programs and encourages safe, efficient use of electricity

Skills

Customer service

Communication

Attention to detail

Education

Two years of college or equivalent

Four years experience in lieu of degree

Job description

We invite you to join our team of professionals at Homer Electric Association!

Hours: Monday – Friday; 8:00am – 5:00pm

Type of Employment: This is a regular, full-time position, onsite, reporting to the Member Services & Outreach Assistant Manager

Compensation: $28.32

The Opportunity

Homer Electric Association (HEA) is a member-owned electric utility serving the central and southern areas of the Kenai Peninsula in Alaska! We are excited to be seeking a Member Support Representative to join our team at our Kenai, Alaska location.

Our Member Support Representatives are our first line of contact with members of the community. They must be friendly and courteous with members on billing and account inquiries and provide information on a variety of subjects relating to membership, electric services, utilities regulations and tariffs.

In This Role, You'll Have The Opportunity To

• Accept and process applications either over the phone, in person or electronically for new and changed membership for electric service, initiate action on member connects, reconnects, change in service and disconnect service orders.
• Answer member inquiries regarding billing and collections and prepare accurate information for account corrections as needed.
• Resolve billing and service complaints and refer grievances to the appropriate supervisor.
• Perform or assist in the duties of the call center, cashier, bank deposit preparations and/or receptionist and back-office functions, as assigned.
• Promote new or additional utility services or programs and encourages safe, efficient use of electricity.

What Makes You a Good Fit

• Two years of college level, or formal business education; in lieu of degree, must have four (4) years of additional experience.
• Two years of progressively responsible customer service experience.
• Must submit a valid Alaska Driver's license within 90 days of hire date, and maintain a good driving record

Knock Your Socks Off With Our Benefits

At Homer Electric Association, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Family coverage for medical, dental, vision, and prescription coverage
• Long-term disability insurance
• Employee Life, two times your annual salary
• 401(K), Roth, and/or Retirement Account options
• Employer retirement account contributions
• Pension
• Employee Assistance Program
• 12 Paid holidays per year
• Up to 18 days of paid time off, 30 days after three years
• Tuition assistance
• Wellness reimbursement

Available benefits and incentive compensation vary depending on the specifics of the role, as well as whether or not a collective-bargaining agreement covers the position. Details relating to a specific role will be made available during the interview process.

Who We Are

Since 1950, when we energized our first 56 members, our mission has been to safely provide reliable electricity to our members and our community through superior customer service and innovative energy solutions at fair and reasonable prices. We truly believe in the Cooperative values of integrity, accountability, innovation, and commitment to community. A successful candidate will have the opportunity to directly impact these values.

Homer Electric Association is an affirmative action and equal opportunity employer.

Contact Us: If you have any questions or would like further information, please visit our website www.homerelectric.com or contact the Human Resources Department at [e-mail].