Member Support Associate

SECO Energy (Sumter Electric Cooperative); Town of Florida (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading electric cooperative in Florida is seeking a dedicated individual for a customer service role. This position involves identifying and addressing member service needs through various channels, including telephone and in person. Candidates should have at least two years of customer service experience and must possess a valid Florida driver's license. Flexibility is required for overtime and on-call responsibilities. Join a dynamic team committed to serving the community and addressing member needs effectively.

Qualifications

• Minimum of two years’ recent customer service or call center experience.
• Ability to work irregular hours and flexibility for overtime and on-call assignments.
• Valid Florida driver’s license with acceptable driving record.

Responsibilities

• Identify and respond to member service needs via multiple channels.
• Promote cooperative services and products.
• Address power outages and emergency situations.

Skills

Customer service skills

Ability to operate office equipment

Communication skills

Education

High School or GED

Two-year associate's degree in a business-related field

Tools

Microsoft applications

Job description

General Purpose of Job

This position is responsible for identifying and responding to member service needs via telephone, in person, or other channels and promoting cooperative services and products. The role may involve overtime, on‑call, and call‑out duties after normal working hours, including weekends and holidays, to address power outages and emergency situations. The position may be located in the call center, service center, or office support based on business needs and demonstrated qualifications.

Brief Description

Energize your Career at SECO Energy! This role offers opportunities to serve member needs, handle customer service tasks, and support cooperative operations.

Minimum Required Qualifications And Competencies

Below are the minimum requirements and key duties for this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.

Requirements

Education

• Minimum: High School or GED
• Preferred: Two (2) year associate’s degree in a business‑related field
• Preferred: Business administration, communication, and Microsoft applications

Experience

• Minimum: Two (2) years’ recent customer service or call center experience.
• Preferred: Cash handling experience.
• Preferred: Experience within an electric utility or related industry.

Other Requirements

• Ability to operate office equipment including a personal computer, printers, copy machines, and telephone.
• Ability to work irregular hours for assignment completion and to flex schedule, including short‑notice emergency work.
• Valid Florida driver’s license with acceptable driving record for local business travel.
• Normal work hours: 7:00 am‑7:00 pm, Monday‑Friday.
• Possibility of 8‑hour rotating shifts Monday‑Friday; requires flexibility for overtime, call‑outs, and on‑call assignments.
• Successful completion of pre‑employment background check, physical, and drug screen.

Living Requirement

• Employees must live within one (1) hour of the assigned reporting location.

Driving Requirements

• Valid Florida Driver's License.

Summary

We are the third‑largest electric co‑op in Florida and the seventh‑largest in the nation. We are looking for qualified, energetic, and committed candidates to join our successful team.

Equal Employment Opportunity Statement

SECO Energy is an Equal Employment Opportunity (EEO) Employer. All employment decisions are made without regard to age, race, color, religion, creed, sex, national origin, marital status, veteran status, the presence of any physical or mental disability, genetic information or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our company values and will not be tolerated.