Member Success & Front Desk Lead

Zoomies Indoor Dog Park; Chicago (IL); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Paid time off

Résumé du poste

Zoomies Chicago is hiring a Customer Success Associate to be the heartbeat of our front-of-house experience. You’ll manage membership onboarding, vet records, renewals, and respond to inquiries at the main park and bar entrance with warmth and energy.

This sales-minded role requires organization, the ability to multitask in a high-traffic setting, and a passion for building a welcoming dog-loving community. Weekend, early morning, and evening availability is expected.

Qualifications

• 2+ years in customer service, sales or guest experience.
• Confident communicator on phones, email and in person.
• Sales-minded with a focus on memberships as revenue.
• Highly organized with CRM or database experience.
• Ability to multitask in a high-traffic environment.
• Availability on weekends, early mornings, and evenings.
• Dog-friendly personality is essential.

Responsabilités

• Serve as the primary front desk contact, greet members, issue day passes, and manage check-ins.
• Own the member lifecycle: onboard, verify vet records, renewals, and cancellations.
• Respond to phone, email, and social inquiries with warmth and professionalism.
• Drive membership sales by educating prospects on services and pricing.
• Maintain CRM records and ensure dog files are up to date.
• Coordinate with Canine Care Specialists and escalate as needed.
• Assist management with scheduling, opening/closing procedures.

Connaissances

Customer service

Sales-oriented

Communication

CRM experience

Organized

Multitasking

Weekend availability

CRM software

Outils

CRM software

Description du poste

Zoomies Chicago is hiring a Customer Success Associate to be the heartbeat of our front-of-house experience. You’ll manage membership onboarding, vet records, renewals, and respond to inquiries at the main park and bar entrance with warmth and energy.

This sales-minded role requires organization, the ability to multitask in a high-traffic setting, and a passion for building a welcoming dog-loving community. Weekend, early morning, and evening availability is expected.