Dog Park Membership Specialist

Zoomies Chicago, Inc.; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off (PTO)

Job summary

Zoomies Chicago, Inc. is seeking a Customer Success Associate to be the heartbeat of our guest experience at the park and bar entrance. You will manage onboarding, vet record collection, and inquiries while driving membership sales and maintaining accurate CRM records.

This role requires energy, organizational skills, and a genuine passion for building a dog-loving community. Weekend availability and a friendly, outgoing demeanor are essential as part of our opening team.

Qualifications

• 2+ years of customer service, sales, or guest experience required.
• Confident communicator on phones, email, and in person.
• Sales-minded with ownership of conversions.
• Highly organized and detail-oriented; CRM experience preferred.
• Able to multitask in a high-traffic environment; weekends required.
• Dog-friendly personality working around dogs daily.

Responsibilities

• Serve as the primary front desk contact; greet members, issue passes, manage check-ins.
• Own member lifecycle: onboarding, vet records, renewals, cancellations.
• Respond to inquiries via phone, email, and social media with warmth.
• Drive membership sales by educating guests on services and pricing.
• Maintain CRM records; ensure documentation for each dog on file.
• Coordinate with Canine Care Specialists and escalate concerns as needed.
• Assist management with scheduling, opening/closing procedures, and admin tasks.

Skills

Customer service

Sales

Guest experience

CRM

Multitasking

Communication

Weekend availability

Dog-friendly

Tools

CRM

Job description

Zoomies Chicago, Inc. is seeking a Customer Success Associate to be the heartbeat of our guest experience at the park and bar entrance. You will manage onboarding, vet record collection, and inquiries while driving membership sales and maintaining accurate CRM records.

This role requires energy, organizational skills, and a genuine passion for building a dog-loving community. Weekend availability and a friendly, outgoing demeanor are essential as part of our opening team.