Member Specialist - New Location: Lathrop, CA

Sam's West, Inc.; Lathrop (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Live Better U education

Job summary

Sam’s Club in Lathrop, CA is opening a brand-new club and seeks friendly, dependable associates to help launch a premier member experience. You will join the founding team at 17401 S Manthey Road and contribute to shaping service standards from day one.

As a Member Specialist, you’ll support purchases, returns, and guidance with self-service tech, while ensuring a safe, organized and welcoming environment for every member.

Qualifications

• Retail experience operating front end equipment such as a cash register.
• Experience with mobile retail applications.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Provide exceptional member service by greeting members and identifying their needs.
• Process purchases, returns, refunds, and exchanges according to policies.
• Assist members with self-service technology and checkout processes.
• Maintain a clean, organized checkout, entrance, and exit areas.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

Cash register

Mobile apps

Job description

Position Summary

Position Summary... What you'll do... Join the Founding Team at Sam’s Club Lathrop! Location: 17401 S Manthey Road, Lathrop, CA 95330 Be part of something extraordinary from day one. Sam’s Club is opening a brand-new club in Lathrop, CA, and we’re looking for friendly, dependable, and member-focused individuals to help bring it to life. As a founding associate, you’ll have the unique opportunity to shape the member experience, build relationships, and help create a culture of excellence from the ground up. If you enjoy helping people, solving problems, and creating a positive experience, this could be the perfect opportunity for you.

Create a Seamless and Positive Member Experience

As a Member Specialist at Sam’s Club, you’ll play a key role in delivering exceptional service at the front of the club. From assisting with purchases and returns to helping members navigate self-service technology, your support helps ensure every member has a smooth and enjoyable experience. In this role, you’ll spend your day supporting checkout and entrance/exit areas, assisting members with purchases and questions, resolving issues, and maintaining a safe, organized environment.

What You’ll Love About This Role

Be part of a brand-new club opening and help build something from the ground up. Work in a member-facing role where you make a direct impact every day. Build relationships and create positive experiences for members. Work alongside a supportive team that values service, collaboration, and growth. Grow your career with one of the world’s leading retailers through training and development opportunities.

What You’ll Do

Provide exceptional member service by greeting members and identifying their needs. Process purchases, returns, refunds, and exchanges according to company policies. Assist members with self-service technology and checkout processes. Maintain clean, organized, and efficient checkout, entrance, and exit areas. Verify memberships, review receipts, and support asset protection procedures. Resolve member issues and concerns with professionalism and care. Promote Sam’s Club products, services, and memberships. Assist with merchandise organization, zoning, and maintaining a member-ready environment.

We’re Looking for People Who Are passionate about delivering excellent member service

Have strong communication and problem-solving skills. Thrive in a fast-paced, high-volume environment. Are comfortable handling transactions and working with technology. Stay calm and professional when resolving member concerns. Adapt quickly to changing tasks and business needs. Are available for flexible scheduling, including weekends and holidays. Bring a positive attitude and strong work ethic.

Why Sam’s Club?

At Sam’s Club, you’re not just starting a job; you’re building a career. As part of our founding Lathrop team, you’ll help establish the culture, set the standard for excellence, and create an experience members will remember. Plus, you'll enjoy competitive pay, comprehensive benefits, paid time off, career advancement opportunities, and access to Live Better U, our company-paid education program.

Our Values

At Sam’s Club, the way we show up every day matters. Our values guide how we work, support one another, and serve our members: Respect the Individual Strengthens the team by helping develop and mentor others; recognizes others’ contributions and accomplishments. Act with Integrity Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; and supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Serve Our Customers and Members Delivers results while putting the customer first. Makes decisions based on reliable information, balances short and long-term priorities, and considers how one's own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience. Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! -Health benefits include medical, vision and dental coverage -Financial benefits include 401(k), stock purchase and company-paid life insurance -Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. - Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J. The hourly wage range for this position is $19.00 to $27.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• Retail experience including operating front end equipment (for example, cash register)
• Working with mobile retail applications

Preferred Qualifications

Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location

Primary Location... 16150 GOLDEN VLY PKWY, LATHROP, CA 95330-0000, United States of America

Compliance

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

About Walmart

About Walmart: Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.