Member Service Rep II

PHEPLE Federal Credit Union; Greensburg (Westmoreland County); On-site; USD 43,613,000 - 63,383,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

401(k) Plan with match

Paid Time Off

Job summary

PHEPLE FCU in Greensburg, PA is hiring a Full-Time Member Service Representative II to be the welcoming face of the credit union, handling daily transactions, opening accounts, and processing loan requests from start to finish. You’ll work in a team-driven environment with a focus on excellent customer service.

The role requires 1–3 years of related experience, a high school diploma or GED, and strong interpersonal and cash-handling skills.

Qualifications

• 1–3 years of financial/customer service experience.
• High school diploma or GED equivalent.
• Strong interpersonal skills, dependability, attention to detail, and cash-handling proficiency.

Responsibilities

• Process daily deposits, withdrawals, loan payments, and specialty items with accuracy.
• Open and close accounts, answer product/service questions, and assist with account maintenance.
• Process loan applications, make recommendations, and conduct loan closings by reviewing paperwork and securing member signatures.
• Balance cash drawer and daily transactions accurately.
• Address member questions and collaborate with supervisors on complex requests to ensure a positive member experience.

Skills

Customer service

Cash handling

Interpersonal skills

Computer literacy

Education

High school diploma or GED

Tools

POS systems

Job description

Join Our Team as a Full-Time Member Service Representative II!

Company: PHEPLE FCU

Job Type:Full-Time

Pay Range: $14.74 – $22.12 / hour

About the Role

Are you friendly, detail-oriented, and passionate about helping people in your community manage their financial lives? PHEPLE FCU is hiring a Full-Time Member Service Representative II to join our team!

In this versatile role, you’ll be the face of the credit union—assisting members with daily transactions, opening new accounts, and helping process loan requests from start to finish . If you enjoy providing exceptional customer service and working in a supportive, team-driven environment, this is a great opportunity for you!

Key Responsibilities

Member Transactions: Process daily deposits, withdrawals, loan payments, and specialty items (money orders, gift cards, travel cards) with accuracy .

Account Services: Open and close accounts, answer product/service questions, and assist members with account maintenance (debit cards, checks, payroll deductions) .

Loan Assistance: Process loan applications, make recommendations, and conduct loan closings by reviewing paperwork and securing member signatures .

Balancing & Accuracy: Maintain and balance your cash drawer and daily transactions effectively .

Problem Solving: Address member questions directly and collaborate with supervisors on complex requests to ensure a positive member experience .

What We’re Looking For

Experience: 1 to 3 years of similar or related financial/customer service experience .

Education: High school diploma or GED equivalent .

Key Skills:

Strong interpersonal skills with a welcoming, courteous, and professional attitude .

Excellent dependability, attention to detail, and cash-handling skills .

Proficiency with computers, keyboards, and basic office equipment .

Values Alignment: A commitment to our core values: Teamwork, Positivity, Respect, and Supportiveness .

Why PHEPLE FCU?

At PHEPLE FCU, we live by our member service standards: Engage, Educate, and Respect . We offer competitive hourly pay and a positive work environment where your work directly impacts our local community .

We offer a chance to grow professionally while serving our membership. We also offer competitive salaries and benefits and promote a positive work-life balance.

• Medical, Dental, and Vision Coverage
• Self-funded Short Term Disability and Long Term Disability Coverage
• Basic Life and AD&D Insurance
• 401(k) Plan with Profit Sharing Contributions
• Open-ended Paid Time Off Policy
• Wellness Programs
• Aflac Voluntary Worksite Products
• Identity Theft Protection
• Job Shadowing Opportunities
• Employee Discount Programs

The credit union is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Employment and advancement in the Credit Union are merit based. The credit union will provide individuals with opportunities and tools to succeed that meet them where they are. It means not assuming that everyone has the same background or skill set, and being willing to develop individuals to create a more even playing field. As a Credit Union employee, you are urged to prepare yourself for promotional opportunities by accepting additional responsibilities and training opportunities.