Member Specialist

Sam's Club; Bradenton (FL); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Sam's Club is seeking team members for the Bradenton, FL location to deliver member service, operate checkout areas, and assist with purchases, returns and exchanges. You will guide members on self-service technology and support payments, refunds and safety procedures.

The role emphasizes customer focus, teamwork, adaptability to change, and a commitment to ethics and integrity in daily operations.

Qualifications

• Retail experience including operating front-end equipment (cash register).
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout areas and process member purchases.
• Promote Sam's Club products and services.
• Guide members on self-service technology and assist with payments, returns, refunds, and exchanges.
• Ensure safety, security and a safe shopping environment.

Skills

Retail experience

Mobile retail apps

Job description

Position Summary

Responsible for providing member service, maintaining checkout areas, resolving member issues and concerns, promoting Sam's Club products and services, guiding members on self‑service technology, processing member purchases, assisting with payments, returns, refunds, and exchanges, following company safety and security procedures, handling merchandise, reporting unsafe situations, maintaining entrance and exit areas, verifying membership cards, assisting with purchasing decisions, locating and organizing merchandise, transporting items, ensuring a safe shopping environment, conducting emergency response procedures, safeguarding club assets, maintaining paperwork, training new associates on company processes and tools, delivering rollout training for new programs, continuous learning and process improvement, ensuring the area of responsibility is maintained in accordance with policies, identifying shrink and damages, complying with ethics and integrity standards, completing work assignments and priorities, collaborating with managers, coworkers, customers, and partners, identifying priorities, deadlines, and expectations, communicating progress, determining and recommending improvement opportunities, adapting to change and feedback, embracing diversity, building team relationships, communicating positively, mentoring others, recognizing contributions, maintaining integrity and ethics, supporting Walmart's regenerative goals, acting selflessly with humility, honesty, fairness, and transparency, delivering results with customer focus, making decisions based on reliable information, balancing priorities, considering impact on the team, displaying curiosity and desire to learn, taking calculated risks, demonstrating resilience, driving continuous improvement, using new technologies, and supporting others through change.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays or other purposes. The amount you receive depends on your job classification and length of employment. It meets or exceeds the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high‑school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $17.00 to $25.00*.

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• Retail experience including operating front‑end equipment (for example, cash register)
• Working with mobile retail applications

Preferred Qualifications

None listed.

Primary Location

5300 30TH ST E, BRADENTON, FL 34203-8400, United States of America

Safety and Health

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.