Member Solutions Specialist — Call Center (Hybrid)

Sunmark Federal Credit Union Inc.; New York (NY); Hybrid; USD 30,000 - 33,000; Full time

Job summary

Sunmark Credit Union is seeking a Member Solution Specialist for our Call Center. You will be the trusted resource for members, providing friendly support and guiding them to Sunmark products and services.

The role offers a hybrid schedule after training, with starting pay of $22–$24 per hour and business hours Monday–Saturday as specified. A high school diploma or higher is required, along with strong customer service and computer skills, and the ability to multitask across programs.

Qualifications

• Must have high school diploma or equivalent or higher.
• Strong customer service and computer skills with multitasking across multiple programs.
• Professional communication, attention to detail, and positive attitude.
• Upon hire, must obtain NMLS licensing.

Responsibilities

• Provide friendly, accurate support through call center channels.
• Answer questions, research solutions, resolve concerns, and connect members with Sunmark products and services.
• Stay organized and complete administrative tasks in a fast-paced environment.

Skills

Customer service

Computer skills

Multitasking

Professional communication

Attention to detail

Positive attitude

Education

High school diploma

Job description

Sunmark Credit Union is seeking a Member Solution Specialist for our Call Center. You will be the trusted resource for members, providing friendly support and guiding them to Sunmark products and services.

The role offers a hybrid schedule after training, with starting pay of $22–$24 per hour and business hours Monday–Saturday as specified. A high school diploma or higher is required, along with strong customer service and computer skills, and the ability to multitask across programs.