Member Solutions Specialist – Call Center (Corning, NY)

Corning Credit Union; City of Corning (NY); Sur place; USD 34 000 - 45 000; Plein temps

Avantages offerts par ce poste

Competitive base salary

Annual bonus plan

Exceptional benefits package

Résumé du poste

Corning Credit Union is seeking a Call Center Specialist I to join our Corning, NY team. The role involves building member relationships, resolving questions, and processing financial transactions while educating members on CCU products and services.

Essentials include strong communication, attention to detail, and the ability to work in a fast-paced call center environment. Extensive training is provided, with competitive salary and bonus potential plus comprehensive benefits.

Qualifications

• A bachelors degree or other form of secondary education is preferred, commensurate work experience will also be considered
• A high school diploma or GED is required
• Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate
• The ability to read and comprehend moderate to advanced instructions and correspondence
• The ability to write moderate to advanced correspondence within professional etiquette standards
• The ability to effectively present information in one-on-one and group situations

Responsabilités

• Maintain appropriate knowledge of core systems and CCUs products and services
• Answer incoming calls and member questions in a prompt and professional manner
• Present and explain beneficial products to members and assist in meeting their vast financial needs
• Open new memberships, accounts, and services
• Assist members with requests for account research needs
• Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures
• Proactively educate members on the ease of doing business with CCU through our many electronic service channels
• Also assumes responsibility for other projects or duties as required or assigned

Connaissances

Customer service

Interpersonal skills

Verbal and written communication

Attention to detail

Problem solving

Product promotion

Technical aptitude

Mobile banking apps

Formation

Bachelor's degree preferred

High school diploma or GED required

Description du poste

Corning Credit Union is seeking a Call Center Specialist I to join our Corning, NY team. The role involves building member relationships, resolving questions, and processing financial transactions while educating members on CCU products and services.

Essentials include strong communication, attention to detail, and the ability to work in a fast-paced call center environment. Extensive training is provided, with competitive salary and bonus potential plus comprehensive benefits.