Member Solutions (Collections) Supervisor

Financial Staffing Resources, Ltd.; Irving (TX); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Sign-on bonus

Up to 6% 401(k) matching

Eleven paid holidays

120 PTO hours

Employee LOC with a 0% interest rate

Free telemedicine

Relaxed casual dress code

Flexible spending account

Health savings account

Employee assistance programs

Company diversity council

Community engagement opportunities

Job summary

Financial Staffing Resources, Ltd. is seeking an experienced Collections Supervisor to lead the Member Solutions Department.

The role focuses on overseeing daily operations, managing delinquent accounts, and ensuring compliance with credit union policies and legal requirements. The ideal candidate has 3–5 years in similar roles, strong leadership, negotiation and analytical skills, and the ability to manage high-pressure situations while maintaining professional relationships with members and

Qualifications

• Three to five years of similar or related experience in collections or supervisory roles.
• Excellent communication and public relations skills.
• Ability to work effectively in stressful and high pressure situations.
• Strong analytical and negotiating skills.
• Strong leadership and supervisory abilities.
• Ability to operate computer applications, financial calculators, and other basic business equipment.

Responsibilities

• Oversee day-to-day operations of the Member Solutions Department.
• Direct and control all collections functions including late, delinquent, and charged-off accounts.
• Assist with difficult and complex account situations and policy reviews.
• Coordinate activities to support Credit Union objectives and ensure compliance with policies and legal requirements.
• Train, direct, and evaluate department personnel; monitor performance and quality control.
• Maintain professional relationships with members, agencies, and business partners; ensure timely collections documentation and reporting.

Skills

Communication skills

Public relations

Stress management

Analytical skills

Negotiation

Leadership

Computer skills

Tools

Financial calculators

Job description

Member Solutions (Collections) Supervisor

Full-time

FSR is a leading provider of premier talent for credit unions (Direct -Hire) specifically recruiting for the credit union industry. Our experienced placement professionals have an unparalleled understanding of our client’s business culture and candidate expectations. We expertly match our candidates talent to our clients need for any all staff levels within the credit union organization, from teller to CEO we can make it happen for you.

We are seeking an experienced collections leader to oversee the day to day operations of the Member Solutions Department.

Responsible for organizing, planning, directing, and controlling all operations of the Member Solutions Department.

This role oversees all collections functions, including accounts that are late, potentially delinquent, delinquent, or charged off.

The Collections Supervisor will also:

• Assist with difficult and complex account situations
• Evaluate collections policies and procedures and recommend modifications as needed
• Ensure established policies, procedures, and legal requirements are followed
• Coordinate departmental activities to support overall Credit Union objectives
• Train, direct, and evaluate department personnel
• Ensure services are delivered professionally and efficiently

Key Responsibilities

Team Leadership and Department Management

• Review, schedule, train, and monitor the work and calls of direct reports
• Assist with performance reviews and quality control
• Allocate resources to meet operational needs within the department
• Review and approve, deny, or modify department recommendations made by team members

Collections and Account Resolution

• Contact delinquent accounts by phone and mail
• Take appropriate action to bring accounts current
• Monitor and review delinquent and problem accounts
• Assist members with resolving difficult account situations

Delinquency and Repossession Management

• Analyze the financial situation of delinquent borrowers
• Determine appropriate next steps when payment arrangements are unsuccessful
• Initiate repossession of collateral when necessary
• Manage the remarketing of repossessed collateral
• Determine appropriate expenditures to maximize recovery

Portfolio and Underwriting Feedback

• Identify and communicate trends in loan underwriting that may be contributing to delinquent or charged off loans

The Collections Supervisor will ensure:

• Collections activities are performed effectively and efficiently in accordance with Credit Union policies, procedures, and applicable legal requirements
• Delinquent and problem accounts are closely monitored and reviewed
• Delinquent accounts are addressed promptly
• Appropriate and timely legal actions are initiated when necessary
• Delinquency and collection ratios meet established management standards
• Professional relationships are maintained with members, agencies, organizations, institutions, and other business partners
• Members receive appropriate assistance in resolving account issues
• The Credit Union is professionally represented in business and legal matters
• Collections documentation, reports, and records are complete, accurate, and timely
• Management is appropriately informed of departmental activity and trends
• Collections personnel are well trained, effective, and properly supported
• Strong working relationships exist with related departments throughout the Credit Union

Experience

Three to five years of similar or related experience

• Excellent communication and public relations skills
• Ability to work effectively in stressful and high pressure situations
• Strong analytical and negotiating skills
• Strong leadership and supervisory abilities
• Ability to operate computer applications, financial calculators, and other basic business equipment

Compensation & Benefits

$70-75K annually

• Sign-on bonus*
• Up to 6% 401(k) matching
• Eleven paid holidays
• 120 PTO hours*
• Employee LOC with a 0% interest rate
• Free telemedicine
• Relaxed casual dress code
• Flexible spending account
• Health savings account
• Employee assistance programs
• Company diversity council
• Community engagement opportunities