Member Service Representative

Sikorsky Credit Union; Stratford (CT); On-site; USD 34,000 - 52,000; Full time

Job summary

Sikorsky Credit Union is hiring a Member Service Representative to deliver outstanding member service by processing a broad range of transactions and building strong member relationships.

You will educate and offer banking products, work toward branch production goals, and support other branches as needed. This role requires travel up to 75% and relevant licenses within stated timelines.

Qualifications

• High School Diploma or equivalent; some college coursework preferred.
• 1-2 years of Teller experience.
• Knowledge of banking products and Credit Union services; strong drive to meet branch production goals.
• Excellent communication and interpersonal skills with keen attention to detail.
• Ability to travel up to 75%.
• Computer experience required.
• Notary Public, CT Producer License and NMLS Certification required within stated timelines.

Responsibilities

• Accurately processes a broad variety of transactions with excellent member service.
• Achieve branch and individual production goals; assist with home loan/consumer loan applications and cross-sell products.
• Assist tellers with complex transactions as directed by management.
• Serve as back up to staff at different branches when needed.
• Promote a positive work atmosphere and adhere to professional standards and regulatory requirements.

Skills

Customer service

Cash handling

Communication skills

Multitasking

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Job description

Why Join the Sikorsky Credit Union Team?

Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 7 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow!

If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members.

Working at Sikorsky Credit Union has its benefits. You’ll enjoy an awesome work-life balance, competitive pay, and an excellent benefits package that includes paid-time off, medical/dental, 401K plan with company match, tuition reimbursement and more! Please check out the details below to learn more about this position.

General Summary

The Member Service Representative provides excellent member service by accurately processing a broad variety of transactions while building and maintaining positive relationships with members. This person also educates, recommends and offers products and services that may be beneficial to our members.

Key Essential Responsibilities

• Accurately processes a broad variety of transactions while providing excellent member service in a timely manner.
• Accountable for achieving all branch and individual production goals established by senior management, including but not limited to: increasing membership, opening and servicing new and existing accounts, originating and closing home loan/consumer loan applications (home equity, auto, personal, credit card, etc.). Cross-sells other Credit Union products and services.
• Assists tellers with complex transactions as directed by Lead Teller/Branch Management.
• Serves as back up to staff in different branch locations when necessary.
• Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors. Demonstrates the Credit Union’s core values of Service, Teamwork, Integrity and Responsibility.
• Keeps abreast of industry developments including, but not limited to, changes in regulation and technology.
• Ensures adherence to company policies and procedures and Banking/Credit Union regulations.
• Performs additional duties as required.

Essential Skills, Knowledge and Requirements

• High School Diploma or equivalent. Some college coursework is preferred.
• 1-2 years of experience working as a Teller.
• Knowledge of banking products and services with extensive knowledge of Credit Union products and services. Strong desire to achieve branch production goals.
• Excellent communication and interpersonal skills with keen attention to detail. Must be able to multitask and have strong mathematical skills.
• Ability to travel up to 75%.
• Computer experience.
• Must obtain and maintain the following license/commission: (Obtained Within 90 Days)
• NMLS Certification
• Notary Public
• State of CT Individual Producer License(Credit Insurance)

Sikorsky Credit Union is an equal opportunity employer that is proud of its commitment to diversity and inclusion. Therefore, we welcome applicants from all communities, including age, color, ethnicity, familial or marital status, gender identity or expression, language, national origin, physical or mental disability, military or veteran status, race, religion, sexual orientation, and socioeconomic background.