Member Solutions Associate — Hybrid Work & Growth

American Eagle Financial Credit Union; East Hartford (CT); Hybrid; USD 28,000 - 30,000; Full time

Job summary

American Eagle Financial Credit Union is seeking a customer-focused representative for the Member Solutions Center in East Hartford, CT. The role emphasizes excellent service, problem solving, and guiding members through financial products with empathy and clarity.

The position offers hybrid work flexibility and full-time hours, with compensation ranging from $20 to $22 per hour, based on experience and education. Emphasis on teamwork and member satisfaction.

Qualifications

• Minimum of one year in a customer service, call center, or financial services role.
• High School Diploma or GED required.
• Ability to handle inquiries in a fast-paced environment.

Responsibilities

• Provide professional, empathetic assistance to members across all channels.
• Follow scripts and guidelines while learning to make sound judgments.
• Perform standard transactions and account maintenance with accuracy.
• Identify discrepancies and escalate issues when needed.
• Demonstrate active listening to understand member needs.
• Help members with digital banking navigation.
• Collaborate with peers and participate in team meetings.

Skills

Customer Service Experience

Active Listening

Communication Skills

De-escalation

Education

High School Diploma/GED

Job description

American Eagle Financial Credit Union is seeking a customer-focused representative for the Member Solutions Center in East Hartford, CT. The role emphasizes excellent service, problem solving, and guiding members through financial products with empathy and clarity.

The position offers hybrid work flexibility and full-time hours, with compensation ranging from $20 to $22 per hour, based on experience and education. Emphasis on teamwork and member satisfaction.