Member Services Teller & Financial Concierge

Empower Federal Credit Union; New York (NY); On-site; USD 38,000 - 56,000; Full time

Job summary

Empower Federal Credit Union is seeking a Teller to serve as the front-line member ambassador, handling deposits, withdrawals, transfers, and payments with accuracy. You will educate members on credit union products and services, promoting relationships and cross-sell opportunities.

You will contribute to a compliant, collaborative team environment, balancing cash and adhering to policies while adapting to flexible hours and various branch locations.

Qualifications

• 1–3 years of related experience in banking, customer service, sales, or cash handling.
• A high school diploma or GED is required.

Responsibilities

• Process member transactions with accuracy (deposits, withdrawals, transfers, loan payments).
• Engage members to educate and cross-sell products and services.
• Demonstrate leadership and teamwork to support branch goals.
• Maintain compliance with audit requirements, dual control, and conduct policies.
• Stay informed on policy updates and branch communications.
• Flexibility to work Saturdays and at multiple branch locations.

Skills

Customer service

Cash handling

Sales

Communication

Teamwork

Education

High school diploma or GED

Tools

10-key calculator

Computer

Job description

Empower Federal Credit Union is seeking a Teller to serve as the front-line member ambassador, handling deposits, withdrawals, transfers, and payments with accuracy. You will educate members on credit union products and services, promoting relationships and cross-sell opportunities.

You will contribute to a compliant, collaborative team environment, balancing cash and adhering to policies while adapting to flexible hours and various branch locations.