Member Services Teller: Elevate Everyday Banking

Forward Financial Credit Union; Niagara (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Forward Financial Credit Union is seeking a Teller to support Member Services. You will handle deposits and withdrawals, maintain cash integrity, and help members access their accounts with attention to security and accuracy.

Responsibilities include promoting credit union products, cross-selling, and supporting account maintenance. This on-site role emphasizes confidentiality, professionalism, and teamwork across branch locations.

Qualifications

• Ability to work quickly and accurately with arithmetic.
• Stay calm and professional under pressure.
• Professional appearance and demeanor.
• Team-oriented; able to work harmoniously with all types of people.
• High ethical standards.
• Understanding of, and alignment with, credit union philosophy.
• Bondable.

Responsibilities

• Receives and handles deposits, withdrawals, transfers, loan payments, etc., ensuring proper endorsement on negotiable instruments.
• Maintains cash in teller drawer and reconciles drawer/dispenser/recycler according to credit union guidelines.
• Ensures confidentiality of negotiable and confidential records.
• Opens/closes accounts, opens/closes sub-accounts, orders checks, provides statements, and handles safe-deposit box/IRA procedures.
• Complies with operations and security procedures by participating in dual-control functions.
• Explain, advise on and promote credit union products and services to members.
• Cross-sell and fulfill members' needs with credit union products.
• Communicate ideas to supervisor to improve member service.
• Understand post-robbery procedures and role in such scenarios.
• Perform stop-payments procedures as needed.
• Assist members in accessing the safe deposit area.
• Maintain neat, orderly work area and professional appearance.
• Assist in training new staff.
• Perform account reviews as assigned by supervisor/manager.
• Perform other duties as directed and assist others to complete tasks.
• Perform mail duties and cleaning.
• Ability to work at multiple branch locations.
• Maintain confidentiality of member, employee, and credit union information.
• Work must be performed on-site not remotely.

Skills

Arithmetic

Composure under pressure

Professional appearance

Team orientation

High ethical standards

Credit union philosophy understanding

Bondable

Job description

Forward Financial Credit Union is seeking a Teller to support Member Services. You will handle deposits and withdrawals, maintain cash integrity, and help members access their accounts with attention to security and accuracy.

Responsibilities include promoting credit union products, cross-selling, and supporting account maintenance. This on-site role emphasizes confidentiality, professionalism, and teamwork across branch locations.