Member Services Teller & Advisor

SchoolsFirst Federal Credit Union; Garden Grove (CA); On-site; USD 31,000 - 45,000; Full time

Job summary

SchoolsFirst FCU in Garden Grove, CA is seeking a Teller (Member Service Representative I) to deliver World Class member service, handle transactions, and provide product guidance to members face-to-face.

The role requires a High School Diploma or GED and less than 1 year of related experience. The position offers a 25-hour weekly schedule and emphasizes adherence to BSA regulations and other compliance requirements.

Qualifications

• High School Diploma or GED required.
• Less than 1 year of prior related experience required.
• Participation in the CA DMV pull program may be required depending on assignment.

Responsibilities

• Delivers World Class face-to-face service to Members requesting account assistance.
• Provides consultative services to Members regarding credit union products and services or refers Members to the appropriate teammember to assess the Member’s needs, address their concerns and gain agreement.
• Processes Member transactions efficiently and accurately with personal care. Contributes to the departmental goals by processing high volume with a sense of urgency.
• All teammembers must comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
• Performs other related duties as assigned or requested.

Skills

Customer service

Cash handling

Regulatory compliance

Communication

Education

High School Diploma or GED

Job description

SchoolsFirst FCU in Garden Grove, CA is seeking a Teller (Member Service Representative I) to deliver World Class member service, handle transactions, and provide product guidance to members face-to-face.

The role requires a High School Diploma or GED and less than 1 year of related experience. The position offers a 25-hour weekly schedule and emphasizes adherence to BSA regulations and other compliance requirements.