Member Services Team Member

Barton & Gray LLC; Portsmouth (NH); On-site; USD 47,000 - 58,000; Full time

Job summary

Barton & Gray Mariners Club in Portsmouth, NH is seeking a dynamic Member Services Team Member to support our Club Members with yacht reservations, curated outings, and high-touch customer service. This full-time, on-site role focuses on delivering exceptional experiences from our Portsmouth office.

The position emphasizes strong communication, multitasking, and CRM proficiency, with opportunities to coordinate catering, dock and restaurant reservations, and member events in a fast-paced

Qualifications

• College degree or related experience.
• Hospitality experience a plus.
• Competence in Macintosh applications or willingness to learn.

Responsibilities

• Member communications via phone, text, and email.
• Scheduling Member outings via proprietary Club software.
• Planning for and ensuring a pleasant, fun experience.
• Organization of catering orders with preferred vendors.
• Making restaurant and dock reservations and handling other member requests.
• Harbor destination research and updating databases.
• General administrative duties as necessary.
• Other duties as assigned by management.

Skills

Multitask

Detail oriented

Organizational skills

Communication writing skills

Independent and team work

CRM tools

Education

College degree

Hospitality experience

Macintosh applications

Tools

Macintosh applications

Job description

Member Services Team Member

Full Time Portsmouth, NH, Portsmouth, NH, US

Salary Range: $52,500.00 To $52,500.00 Annually

Job Summary

Barton & Gray Mariners Club is looking to add another dynamic individual to join our Member Services team to assist our Club Members with yacht reservations, curated outing experiences, and high-touch customer service. This position is based in our of Portsmouth, NH officeand is not a remote position.

Responsibilities

• Member communications via phone, text, and email
• Scheduling Member outings via proprietary Club software
• Planning for and ensuring a pleasant, fun experience
• Organization of catering orders with preferred vendors
• Making restaurant and dock reservations and handling other member requests
• Harbor destination research and updating databases
• General administrative duties as necessary
• Other duties as assigned by management.

Required Skills & Abilities

• Ability to multitask
• Detail oriented
• Excellent organizational skills
• Excellent communication and writing skills
• Ability to work independently and within team environment
• Excellent computer skills and effective use of CRM tools

Education and Experience

• College degree or related experience
• Hospitality experience a plus
• Competence in Macintosh applications or willingness to learn