Member Services Team Lead

Walmart; Novi (MI); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) / stock purchase

Paid time off

Live Better U education program

Employee discounts

Job summary

Walmart in Novi, MI is seeking a capable supervisor to assist management by assigning duties, training associates, and guiding member service approaches to resolve issues. You will help recruit, schedule, coach, and evaluate staff while promoting membership benefits and ensuring policy compliance.

The role emphasizes front-end operations, cash-handling, and maintaining a safe, welcoming shopping environment for members and guests.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates by assigning duties and providing direction.
• Promote membership and services, process memberships, upgrades and credit accounts.
• Provide member service guidance, help with purchases, and resolve issues according to guidelines.
• Oversee area operations, including merchandising, cash handling, and ensuring store cleanliness.

Skills

Supervision

Training

Recruiting

Scheduling

Coaching

Member service

Tools

Cash register operation

POS hardware

Job description

Walmart in Novi, MI is seeking a capable supervisor to assist management by assigning duties, training associates, and guiding member service approaches to resolve issues. You will help recruit, schedule, coach, and evaluate staff while promoting membership benefits and ensuring policy compliance.

The role emphasizes front-end operations, cash-handling, and maintaining a safe, welcoming shopping environment for members and guests.