Member Services Specialist — Memberships & Programs (Part-Time)

DeKalb Health; Coon Rapids (MN); On-site; USD 27,000 - 36,000; Part time

Benefits offered by this job

Free YMCA membership

Flexible hours

Job summary

Emma B. Howe Northtown Family YMCA in Coon Rapids, MN is seeking a Part-Time Member Service Staff to support the branch by assisting with memberships, program registrations, questions, and tours.

You will help create a positive member experience and operate YMCA systems with a focus on exceptional service. The role requires strong customer service, sales and problem-solving skills, and the ability to multi-task.

Qualifications

• Excellent customer service, sales, problem solving, communication and interpersonal skills.
• Computer knowledge.
• Ability to obtain CPR/PR, First Aid, AED, and Oxygen certifications within 30 days of hire.
• Must be self-directed and motivated.
• Ability to work with a diverse population and be inclusive to all.
• Ability to multi-task.
• Knowledge of cash receipting (preferred).
• High School Diploma/GED.

Responsibilities

• Provide excellent service to members, guests, and participants in the branch and on the phone.
• Create a high-level experience for members, guests and participants through engagement and building a connection.
• Understand and enforce all applicable YMCA policies.
• Operate membership software and all necessary office equipment.
• Assist in handling and resolving member, guest and participant concerns and inform appropriate team member or manager of unusual situations or unresolved issues.
• Assist in the sale of YMCA programs, services and product to members, guests, and participants.
• Provide tours to prospective members.
• Responsible for maintaining towels at Member Services.

Skills

Customer service

Sales

Problem solving

Communication

Interpersonal skills

Computer knowledge

Multitasking

Diversity & inclusion

Education

High School Diploma/GED

Job description

Emma B. Howe Northtown Family YMCA in Coon Rapids, MN is seeking a Part-Time Member Service Staff to support the branch by assisting with memberships, program registrations, questions, and tours.

You will help create a positive member experience and operate YMCA systems with a focus on exceptional service. The role requires strong customer service, sales and problem-solving skills, and the ability to multi-task.